ITAM Business Analyst
The IT Asset Management Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The IT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures
Key Responsibilities:
Key Understanding of these areas:
- Conviva CMDB - Data Accuracy – Updating assets in the CMDB -Source of Truth
- Conviva – CMDB Data Migration
- Conviva Legal Hold Process
- Conviva-Humana PCO Assets
- Cascade Liaison for Decom process
- Cascade Tracker
- M&A Projects - Decom
- M&A Projects – Asset reconciliation
- IT Capital Projects Decom-Asset Reconciliation
- Conviva EUT – Lost Prevention – Humana
- iPads Project
- Access Point Project
- Security Requests
- ITAM Requests
- ITAM Offboarding Requests
- ITAM Incident tickets
- Conviva Asset removal
- Asset Management Process Guide
- ITAM EOL Refresh Project 2025
- Windows 11 Upgrade Project
- Axonius – CAASM
- Conviva Workstation Shrink
- Conviva Servers Shrink
- Asset Track Support
- Procurement follow-up for asset retrieval
- Lost/Stolen devices tracker
The IT Asset Management Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The IT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures
Key Responsibilities:
Key Understanding of these areas:
- Conviva CMDB - Data Accuracy – Updating assets in the CMDB -Source of Truth
- Conviva – CMDB Data Migration
- Conviva Legal Hold Process
- Conviva-Humana PCO Assets
- Cascade Liaison for Decom process
- Cascade Tracker
- M&A Projects - Decom
- M&A Projects – Asset reconciliation
- IT Capital Projects Decom-Asset Reconciliation
- Conviva EUT – Lost Prevention – Humana
- iPads Project
- Access Point Project
- Security Requests
- ITAM Requests
- ITAM Offboarding Requests
- ITAM Incident tickets
- Conviva Asset removal
- Asset Management Process Guide
- ITAM EOL Refresh Project 2025
- Windows 11 Upgrade Project
- Axonius – CAASM
- Conviva Workstation Shrink
- Conviva Servers Shrink
- Asset Track Support
- Procurement follow-up for asset retrieval
- Lost/Stolen devices tracker