Senior Operations Manager, Process Innovation
About The Role
Our client is seeking a Sr. Operations Manager of Process Innovation to help scale and optimize operational workflows for a rapidly growing Core Operations team. This role acts as an internal consultant, using business insights and creativity to drive strategic change.
Reporting to the Senior Director of Operations, the position involves developing and implementing process improvements, partnering with leadership to design workflows, and collaborating with cross-functional teams such as Product Engineering, Customer Success, and Business Intelligence.
The ideal candidate is mission-driven, proactive, and thrives in ambiguity, with a strong sense of ownership and a passion for making mental health more affordable.
What you’ll do:
- Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
- Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
- Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
- Mentor junior team members and lay the foundation for building a high-performing team
- Collaborate closely with product leaders to foster strong alignment between product and operations teams
- Drive organization-wide strategic initiatives and manage high-priority escalations
Who you are:
- 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
- You have at least 2-4 years of people management experience
- Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles
- Track record of driving results in fast-paced, dynamic environments
- You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.
- Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
- Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
- Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills.
- You are passionate about mental health care, the mission of the hiring company, and diversity, equity, and inclusion
Benefits:
- A remote-first company
- Health insurance plans including FSA and HSA plans
- 401K plan
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits
- Pet discount program
- Financial perks and rewards
- EAP access
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 11 paid holidays, an organization-wide Mental Health Day, and an organization-wide Volunteering Day
- Flexible PTO
Salary Band:
$150,000 - $175,000
About The Role
Our client is seeking a Sr. Operations Manager of Process Innovation to help scale and optimize operational workflows for a rapidly growing Core Operations team. This role acts as an internal consultant, using business insights and creativity to drive strategic change.
Reporting to the Senior Director of Operations, the position involves developing and implementing process improvements, partnering with leadership to design workflows, and collaborating with cross-functional teams such as Product Engineering, Customer Success, and Business Intelligence.
The ideal candidate is mission-driven, proactive, and thrives in ambiguity, with a strong sense of ownership and a passion for making mental health more affordable.
What you’ll do:
- Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
- Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
- Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
- Mentor junior team members and lay the foundation for building a high-performing team
- Collaborate closely with product leaders to foster strong alignment between product and operations teams
- Drive organization-wide strategic initiatives and manage high-priority escalations
Who you are:
- 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
- You have at least 2-4 years of people management experience
- Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles
- Track record of driving results in fast-paced, dynamic environments
- You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.
- Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
- Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
- Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills.
- You are passionate about mental health care, the mission of the hiring company, and diversity, equity, and inclusion
Benefits:
- A remote-first company
- Health insurance plans including FSA and HSA plans
- 401K plan
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits
- Pet discount program
- Financial perks and rewards
- EAP access
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 11 paid holidays, an organization-wide Mental Health Day, and an organization-wide Volunteering Day
- Flexible PTO
Salary Band:
$150,000 - $175,000