
Service Desk Analyst - L2
Job Description
We are seeking a skilled Service Desk Specialist with experience in supporting EPIC EHR systems, particularly MyChart. The ideal candidate will provide Tier 1 and Tier 2 support, ensuring efficient and effective resolution of user issues.
Responsibilities:
Provide Tier 1 and Tier 2 support for EPIC EHR systems, focusing on MyChart.
Troubleshoot and resolve technical issues related to EPIC EHR systems.
Assist users with system navigation, functionality, and problem resolution.
Document and track issues, resolutions, and escalate complex problems as needed.
Collaborate with other IT teams to ensure seamless support and service delivery.
Maintain up-to-date knowledge of EPIC EHR systems and related technologies.
Requirements:
Proven experience supporting EPIC EHR systems, specifically MyChart.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Job Description
We are seeking a skilled Service Desk Specialist with experience in supporting EPIC EHR systems, particularly MyChart. The ideal candidate will provide Tier 1 and Tier 2 support, ensuring efficient and effective resolution of user issues.
Responsibilities:
Provide Tier 1 and Tier 2 support for EPIC EHR systems, focusing on MyChart.
Troubleshoot and resolve technical issues related to EPIC EHR systems.
Assist users with system navigation, functionality, and problem resolution.
Document and track issues, resolutions, and escalate complex problems as needed.
Collaborate with other IT teams to ensure seamless support and service delivery.
Maintain up-to-date knowledge of EPIC EHR systems and related technologies.
Requirements:
Proven experience supporting EPIC EHR systems, specifically MyChart.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.