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Service Desk Analyst - L2

Salary undisclosed

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Job Description

We are seeking a skilled Service Desk Specialist with experience in supporting EPIC EHR systems, particularly MyChart. The ideal candidate will provide Tier 1 and Tier 2 support, ensuring efficient and effective resolution of user issues.

Responsibilities:

Provide Tier 1 and Tier 2 support for EPIC EHR systems, focusing on MyChart.

Troubleshoot and resolve technical issues related to EPIC EHR systems.

Assist users with system navigation, functionality, and problem resolution.

Document and track issues, resolutions, and escalate complex problems as needed.

Collaborate with other IT teams to ensure seamless support and service delivery.

Maintain up-to-date knowledge of EPIC EHR systems and related technologies.

Requirements:

Proven experience supporting EPIC EHR systems, specifically MyChart.

Strong troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Job Description

We are seeking a skilled Service Desk Specialist with experience in supporting EPIC EHR systems, particularly MyChart. The ideal candidate will provide Tier 1 and Tier 2 support, ensuring efficient and effective resolution of user issues.

Responsibilities:

Provide Tier 1 and Tier 2 support for EPIC EHR systems, focusing on MyChart.

Troubleshoot and resolve technical issues related to EPIC EHR systems.

Assist users with system navigation, functionality, and problem resolution.

Document and track issues, resolutions, and escalate complex problems as needed.

Collaborate with other IT teams to ensure seamless support and service delivery.

Maintain up-to-date knowledge of EPIC EHR systems and related technologies.

Requirements:

Proven experience supporting EPIC EHR systems, specifically MyChart.

Strong troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job