IT Specialist (Multiple Specialties)
- Coordinate with vendors and stakeholders to schedule and implement updates with minimal disruption.
- Provide technical support to end-users, resolving issues related to the networked connected systems.
- Maintain detailed documentation of system configurations, procedures, and changes.
- Ensure compliance with IHS policies, industry standards, and regulatory requirements.
- Evaluate, recommend, and implement processes to improve efficiencies and performance of the networks.
- Incumbent provides customer assistance and training for all IT Systems and applications utilized throughout the Service Unit/Facility.
- Ensures proper security measures on information systems through the use of appropriate guidelines, procedures, security tools, and user training.
- Analyzes short, medium, and long-range projects for solutions of complex operational or policy issues in areas such as information security, information security reporting, system development life cycle, quality assurance, and other as directed.
- Incumbent will troubleshoot and provide solutions to customer requests for assistance in resolving complex hardware and software problems, occasionally escalates issues to a higher graded specialist or supervisor.
- Identify and analyze problematic software and hardware trends that may require in-depth inquiry; research for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
- Supported hardware includes but is not limited to laptops, desktops, servers, printers, phones
- Applications Software/Data Management - (GS-12) in Phoenix, AZ
- Customer Support - (GS-05/07/09) in Polacca, AZ; (GS-07/09) in Elko, NV
- ISSO/Policy Planning - (GS-12) in Phoenix, AZ
- Network - (GS-09/11) in Phoenix, AZ
- Systems Administrator - (GS-11/12) in Phoenix, AZ; (GS-07/09/11) in Parker, AZ
Requirements
Conditions of Employment
Must pass pre-employment examination.
Selectee may be subject to a probationary/trial period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959
This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
Confidential Financial Disclosure Form required.
Adherence to the IHS Employee Immunization Policy, SGM 21-04, and the IHS Circular 2016-04 requiring Measles and Rubella, COVID-19, and seasonal influenza immunizations for staff working in Indian Health Service health care facilities OR an exemption request will need to be submitted.
On-call hours or standby duty may be required.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit .
You will need to set up direct deposit so we can pay you.
Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.
Qualifications
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS
Undergraduate and Graduation Education (for GS-5 through GS-11): Major study--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
*Must submit copy of transcripts if substituting or combining education with the specialized experience.*
**Specialized experience must be documented on resume for the specialty and grade level you are applying for.**
GS-05:
- Successfully completed a Bachelor's degree from an accredited or pre-accredited institution in one or more of the fields identified above. OR
- Possess a Bachelor's degree from an accredited or pre-accredited institution which provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR
- Possess at least three (3) years of IT-related general experience, which one (1) year is equivalent to tasks performed at a GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. OR
- Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-05 grade level.
- Successfully completed a Bachelor's degree from an accredited or pre-accredited institution in one or more of the fields identified above with superior academic achievement. OR
- Successfully completed one (1) year of graduate education from an accredited or pre-accredited institution in one or more of the fields identified above or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR
- Possess at least one (1) year of specialized experience that is equivalent to the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow. Operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts. Scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. OR
- Possess a combination of the specialized experience identified above and graduate education that meets 100% of the qualification requirements for this position.
- Successfully completed a master's or equivalent graduate degree from an accredited or pre-accredited institution in one or more of the fields identified above. OR
- Successfully completed two (2) years of graduate education from an accredited or pre-accredited institution in one or more of the fields identified above or a graduate degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; or LL.B, or J.D., if related. OR
- Possess at least one (1) year of specialized experience that is equivalent to the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. OR
- Possess a combination of the specialized experience identified above and graduate education that meets 100% of the qualification requirements for this position.
- Successfully completed a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in one or more of the fields identified above. OR
- Successfully completed three (3) years of graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited in one or more of the fields identified above or a doctoral degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; or LL.M., if related. OR
- Possess at least one (1) year of specialized experience that is equivalent to the GS-09 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. Experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. OR
- Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this position (Must submit copy of transcripts).
- Possess at least one (1) year of specialized experience that is equivalent to the GS-11 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
Education
This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: .
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit .
Additional information
Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This position is covered by a Bargaining Unit.
Recruitment and/or Relocation Incentives may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive.
The Indian Health Service (IHS), National Health Service Corps (NHSC), and the Health Resources and Services Administration (HRSA) have student loan repayment programs for qualifying health disciplines. This is a competitive process separate from the hiring process. Opportunities for LRP are based on agency hiring priorities and availability of funds. For additional information please visit:
For IHS -
For NHSC -
For HRSA Nurse Corps -
Promotion potential is dependent on the position filled. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Conditions of Employment
Qualifications
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS
Undergraduate and Graduation Education (for GS-5 through GS-11): Major study--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
*Must submit copy of transcripts if substituting or combining education with the specialized experience.*
**Specialized experience must be documented on resume for the specialty and grade level you are applying for.**
GS-05:
- Successfully completed a Bachelor's degree from an accredited or pre-accredited institution in one or more of the fields identified above. OR
- Possess a Bachelor's degree from an accredited or pre-accredited institution which provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR
- Possess at least three (3) years of IT-related general experience, which one (1) year is equivalent to tasks performed at a GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. OR
- Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this GS-05 grade level.
- Successfully completed a Bachelor's degree from an accredited or pre-accredited institution in one or more of the fields identified above with superior academic achievement. OR
- Successfully completed one (1) year of graduate education from an accredited or pre-accredited institution in one or more of the fields identified above or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR
- Possess at least one (1) year of specialized experience that is equivalent to the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow. Operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts. Scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. OR
- Possess a combination of the specialized experience identified above and graduate education that meets 100% of the qualification requirements for this position.
- Successfully completed a master's or equivalent graduate degree from an accredited or pre-accredited institution in one or more of the fields identified above. OR
- Successfully completed two (2) years of graduate education from an accredited or pre-accredited institution in one or more of the fields identified above or a graduate degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; or LL.B, or J.D., if related. OR
- Possess at least one (1) year of specialized experience that is equivalent to the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. OR
- Possess a combination of the specialized experience identified above and graduate education that meets 100% of the qualification requirements for this position.
- Successfully completed a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in one or more of the fields identified above. OR
- Successfully completed three (3) years of graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited in one or more of the fields identified above or a doctoral degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; or LL.M., if related. OR
- Possess at least one (1) year of specialized experience that is equivalent to the GS-09 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. Experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. OR
- Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage equals at least 100 percent to qualify for this position (Must submit copy of transcripts).
- Possess at least one (1) year of specialized experience that is equivalent to the GS-11 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
Education
This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: .
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit .
Additional information
Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This position is covered by a Bargaining Unit.
Recruitment and/or Relocation Incentives may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive.
The Indian Health Service (IHS), National Health Service Corps (NHSC), and the Health Resources and Services Administration (HRSA) have student loan repayment programs for qualifying health disciplines. This is a competitive process separate from the hiring process. Opportunities for LRP are based on agency hiring priorities and availability of funds. For additional information please visit:
For IHS -
For NHSC -
For HRSA Nurse Corps -
Promotion potential is dependent on the position filled. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.