Medical Support Assistant (Multiple Specialties)
- Answering phone calls, greeting patients, and directing individuals to appropriate departments
- Address patient inquiries to resolve concerns and/ or urgent matters.
- Knowledge of the appointment system, Resource and Patient Management System (RPMS), and Electronic Health Records (EHR).
- Assist patients with scheduling appointments.
- Entering patient data into an electronic health records.
- Initiate patient health records and admission forms.
- Review documents for accuracy, explain processes and policies to patients.
- Ability to coordinate patient care based on medical provider referral for purchased referred care services.
- Assist with completion of admissions, transfers, and discharges of patients.
- Generate a variety of third party and accounts receivable reports, generate aged reports, and review delinquent patient account records.
- Prepare claims for reimbursement of health services.
- Generating third party alternate resources claims; tracking insurance claims and payments in all levels of examination.
- Performing independent analysis and problem solving.
Requirements
Conditions of Employment
Must pass pre-employment examination.
Selectee may be subject to a probationary/trial period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959
This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
Confidential Financial Disclosure Form required.
Adherence to the IHS Employee Immunization Policy, SGM 21-04, and the IHS Circular 2016-04 requiring Measles and Rubella and seasonal influenza immunizations for staff working in Indian Health Service health care facilities OR an exemption request will need to be submitted.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit .
You will need to set up direct deposit so we can pay you.
Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.
Qualifications
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
*** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
MINIMUM QUALIFICATIONS: GS-0679-4: Your resume must demonstrate at least one (1) year of general experience in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: General experience is progressively responsible clerical, office or other work that indicates ability to perform the work of this position.
OR
At least (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
OR
Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100 percent to qualify for the GS-4 level.
MINIMUM QUALIFICATIONS: GS-0679-5: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: Assist patients with making appointments, interview patients to gather information, enter patient data into an electronic health record, assist patients in completing forms, review documents for accuracy, explain processes and policies to patients, initiate health records and admission forms. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
OR
Completed at least (4) years of education above the high school level.
OR
Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100% to qualify an applicant for the GS-5 level.
MINIMUM QUALIFICATIONS: GS-0679-6: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: knowledge of the appointment system, ability to coordinate patient care based on medical provider referral for purchased referred care services, assist with completion of admissions, transfers, and discharges of patients. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
MINIMUM QUALIFICATIONS: GS-0679-7: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-06 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: Generate a variety of third party and accounts receivable reports, generate aged reports, review delinquent patient account records, prepare claims for reimbursement of health services, complete work assignments with less than normal supervision. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
MINIMUM QUALIFICATIONS: GS-0679-8: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: Performing independent analysis and problem solving to develop appropriate information and evidence timely to generating third party alternate resources claims; tracking insurance claims and payments in all levels of examination; and maintenance of data in processing alternate resources reimbursement. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Education
This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: .
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit .
Additional information
This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. .
Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This position is covered by a Bargaining Unit.
Recruitment and/or Relocation Incentives and or PCS may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive.
Promotion potential is dependent on the position filled. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Conditions of Employment
Qualifications
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
*** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
MINIMUM QUALIFICATIONS: GS-0679-4: Your resume must demonstrate at least one (1) year of general experience in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: General experience is progressively responsible clerical, office or other work that indicates ability to perform the work of this position.
OR
At least (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
OR
Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100 percent to qualify for the GS-4 level.
MINIMUM QUALIFICATIONS: GS-0679-5: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: Assist patients with making appointments, interview patients to gather information, enter patient data into an electronic health record, assist patients in completing forms, review documents for accuracy, explain processes and policies to patients, initiate health records and admission forms. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
OR
Completed at least (4) years of education above the high school level.
OR
Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100% to qualify an applicant for the GS-5 level.
MINIMUM QUALIFICATIONS: GS-0679-6: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: knowledge of the appointment system, ability to coordinate patient care based on medical provider referral for purchased referred care services, assist with completion of admissions, transfers, and discharges of patients. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
MINIMUM QUALIFICATIONS: GS-0679-7: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-06 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: Generate a variety of third party and accounts receivable reports, generate aged reports, review delinquent patient account records, prepare claims for reimbursement of health services, complete work assignments with less than normal supervision. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
MINIMUM QUALIFICATIONS: GS-0679-8: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks. Examples include: Performing independent analysis and problem solving to develop appropriate information and evidence timely to generating third party alternate resources claims; tracking insurance claims and payments in all levels of examination; and maintenance of data in processing alternate resources reimbursement. *** Specialized experience must be documented in your resume if you are applying for a specialty position. ***
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Education
This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: .
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit .
Additional information
This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. .
Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This position is covered by a Bargaining Unit.
Recruitment and/or Relocation Incentives and or PCS may be authorized and is subject to availability and service unit approval. If offered, you will be required to sign a one (1) year service agreement. Failure to fulfill the service agreement will result in repayment of the incentive.
Promotion potential is dependent on the position filled. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.