VP, Professional Services

About Our Client

Our client is a SaaS company disrupting its industry! Their cloud-based platform provides a unique, centralized solution. The company's culture is focused on empowering team members to produce top-notch results while elevating their skills. They’re constantly evolving and improving to make sure they are and always will be “Best in Class” ... and they want that for you too!

About The Role

The company is searching for an experienced, strategic, and customer-focused Vice President of Professional Services to lead and scale their multi-functional services organization. Reporting to the Chief Customer Officer, this role oversees onboarding, professional services, education services, and the service delivery partner program.

The VP will be accountable for driving key business results including accelerating customer time-to-value and driving business outcomes through the services channels. Responsibilities include driving a high-performance culture, forecasting bookings and revenue, delivering monthly and quarterly organizational performance results, partnering with Services Product Management to develop and refine service packages and capabilities and strong partnership and engagement with the Partnerships organization.

Success in this role requires strong cross-functional collaboration with Customer Success, Support, GTM Operations, Partnerships, Sales, Legal, Product, and Engineering teams.

How you'll add value:

• Strategic Leadership: Evolve and execute the vision, strategy, and roadmap for a multi-services organization that supports customer success and aligns to company strategy and goals.
• Team Management: Develop, lead, and mentor a high-performing team of onboarding and implementation consultants, project managers, education services trainers and curriculum developers, solution architects, and services leaders.
• Service Delivery Excellence: Ensure timely, on-budget, and high-quality delivery of services, including onboarding, implementation, professional and education services.
• Cross Functional Partnership: Work closely across the organization to ensure seamless customer journeys and the accelerated delivery of customer value.
• Financials: Build, own and manage the forecasting of both bookings and revenue and meet quarterly identified targets. Oversee and manage the organization’s P&L and ensure budget guidelines including spend and margin are met.
• Product Management: Together with the Services Product Manager define and manage services offerings and manage service offerings and the associated pricing models.
• Process Optimization: Partnering with CS Operations and IT Systems, establish and refine scalable methodologies-including AI, best practices, tools, and KPIs to drive efficiency and continuous improvement.
• Customer Engagement: Serve as an executive sponsor on strategic accounts, building strong, trusted relationships with Customer’s senior stakeholders.
• Other duties as assigned.
• Occasional travel may be required.

What you'll need to be successful in this role:

• 10+ years of experience in professional services, consulting, or customer-facing roles in a SaaS software environment.
• 5+ years in a senior leadership role (Sr. Director+) with direct responsibility for managing large, highly cross-functional teams.
• Strong command of implementation methodologies, change management, and the customer lifecycle.
• Experience developing, launching and delivering services products.
• Proven track record of driving customer success and scaling services organizations in high-growth SaaS companies.
• Knowledge and experience of managing a successful services partner program.
• Excellent interpersonal, communication, and executive-level presentation skills.
• Data-driven mindset with a focus on operational excellence and continuous improvement.
• Superior analytic skills and ability to communicate key insights and performance metrics.
• Extraordinary leadership skills, with ability to drive a vision to execution.
• Ability to thrive in a fast-paced, evolving environment with a high level of autonomy.
• Bachelor's degree required; MBA or equivalent is a plus.
• Previous restaurant, HR and/or financial technology experience is a plus.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

About Our Client

Our client is a SaaS company disrupting its industry! Their cloud-based platform provides a unique, centralized solution. The company's culture is focused on empowering team members to produce top-notch results while elevating their skills. They’re constantly evolving and improving to make sure they are and always will be “Best in Class” ... and they want that for you too!

About The Role

The company is searching for an experienced, strategic, and customer-focused Vice President of Professional Services to lead and scale their multi-functional services organization. Reporting to the Chief Customer Officer, this role oversees onboarding, professional services, education services, and the service delivery partner program.

The VP will be accountable for driving key business results including accelerating customer time-to-value and driving business outcomes through the services channels. Responsibilities include driving a high-performance culture, forecasting bookings and revenue, delivering monthly and quarterly organizational performance results, partnering with Services Product Management to develop and refine service packages and capabilities and strong partnership and engagement with the Partnerships organization.

Success in this role requires strong cross-functional collaboration with Customer Success, Support, GTM Operations, Partnerships, Sales, Legal, Product, and Engineering teams.

How you'll add value:

• Strategic Leadership: Evolve and execute the vision, strategy, and roadmap for a multi-services organization that supports customer success and aligns to company strategy and goals.
• Team Management: Develop, lead, and mentor a high-performing team of onboarding and implementation consultants, project managers, education services trainers and curriculum developers, solution architects, and services leaders.
• Service Delivery Excellence: Ensure timely, on-budget, and high-quality delivery of services, including onboarding, implementation, professional and education services.
• Cross Functional Partnership: Work closely across the organization to ensure seamless customer journeys and the accelerated delivery of customer value.
• Financials: Build, own and manage the forecasting of both bookings and revenue and meet quarterly identified targets. Oversee and manage the organization’s P&L and ensure budget guidelines including spend and margin are met.
• Product Management: Together with the Services Product Manager define and manage services offerings and manage service offerings and the associated pricing models.
• Process Optimization: Partnering with CS Operations and IT Systems, establish and refine scalable methodologies-including AI, best practices, tools, and KPIs to drive efficiency and continuous improvement.
• Customer Engagement: Serve as an executive sponsor on strategic accounts, building strong, trusted relationships with Customer’s senior stakeholders.
• Other duties as assigned.
• Occasional travel may be required.

What you'll need to be successful in this role:

• 10+ years of experience in professional services, consulting, or customer-facing roles in a SaaS software environment.
• 5+ years in a senior leadership role (Sr. Director+) with direct responsibility for managing large, highly cross-functional teams.
• Strong command of implementation methodologies, change management, and the customer lifecycle.
• Experience developing, launching and delivering services products.
• Proven track record of driving customer success and scaling services organizations in high-growth SaaS companies.
• Knowledge and experience of managing a successful services partner program.
• Excellent interpersonal, communication, and executive-level presentation skills.
• Data-driven mindset with a focus on operational excellence and continuous improvement.
• Superior analytic skills and ability to communicate key insights and performance metrics.
• Extraordinary leadership skills, with ability to drive a vision to execution.
• Ability to thrive in a fast-paced, evolving environment with a high level of autonomy.
• Bachelor's degree required; MBA or equivalent is a plus.
• Previous restaurant, HR and/or financial technology experience is a plus.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”