Operations Associate

About Our Client

Our client, their vision is to make people feel at home wherever they choose to live. For them, that means ensuring guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

They’ve grown a lot since their founding in 2013, having raised more than $300m+ in funding, to date -- and that’s just the beginning. They’re now hosting guests in more than 18,000 homes in 45+ cities around the world (and growing!), with an aim to hit 100,000+ homes in 100 cities by 2027.

This vision comes to life through their ways of working. For their 1,000 member team located across 17 countries, they’ve created a culture of collaboration, inclusiveness, and opportunity.

The company is guided by core principles, which define how the team works and succeeds together.

• Putting Guests First drives every decision they make, inspiring them to create truly exceptional experiences.

• Speed keeps them agile and forward-thinking, always innovating to stay ahead.

• Keeping it Honest builds trust through transparency and open communication at every level.

• Embracing Change empowers them to adapt swiftly and thrive in the face of new challenges.

• Diving In reflects their ownership mindset, ensuring excellence, dedication, and impactful results in all they do.

About The Role

Our client is looking for an Operations Associate to join their fast-growing Market team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for guests. The role is primarily responsible for assisting the Operations Team in preparing new units, ensuring that existing units are perfect for guests, and handling any issues or emergencies that arise.

These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken.

This position will require at least one weekend day worked per week but will not exceed 40 hours/week.

What you’ll focus on:

• Work with the team of Operations Managers to ensure properties are fully equipped and move-in ready for guests.
• Be the "boots on the ground" to ensure new properties are furnished to standards, resolve maintenance matters/repairs and technology issues (e.g., furniture assembly, WiFi troubleshooting, lockbox placement, painting touch ups, cosmetic repairs, etc.)
• Perform pre-check in & post check-out unit inspections using a mobile checklist before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Support ad hoc team projects such as key inventory management, inventory organization of local storages, & filming check-in videos
• Demonstrate operational efficiency in the field by serving as the main point of contact between Operations Leaders and the Customer Experience team.
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs

What they’re looking for:

• Problem solver, with the ability to work in a fast-paced and "get the job done" culture
• Ability to perform simple handyman tasks & household fixes
• Strong organizational skills with a keen eye for detail
• Ability to routinely lift more than 30lbs
• Enthusiasm to own a part in driving operational excellence & efficiency
• Ability to change abruptly based on daily needs and changes to schedule
• Confident user of technology (email, slack, G Suite)
• Access to a reliable vehicle & driver’s license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles, Washington DC) with mileage reimbursement.
• A positive, driven, upbeat, and friendly personality

Salary Range

$225—$240 USD

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

About Our Client

Our client, their vision is to make people feel at home wherever they choose to live. For them, that means ensuring guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

They’ve grown a lot since their founding in 2013, having raised more than $300m+ in funding, to date -- and that’s just the beginning. They’re now hosting guests in more than 18,000 homes in 45+ cities around the world (and growing!), with an aim to hit 100,000+ homes in 100 cities by 2027.

This vision comes to life through their ways of working. For their 1,000 member team located across 17 countries, they’ve created a culture of collaboration, inclusiveness, and opportunity.

The company is guided by core principles, which define how the team works and succeeds together.

• Putting Guests First drives every decision they make, inspiring them to create truly exceptional experiences.

• Speed keeps them agile and forward-thinking, always innovating to stay ahead.

• Keeping it Honest builds trust through transparency and open communication at every level.

• Embracing Change empowers them to adapt swiftly and thrive in the face of new challenges.

• Diving In reflects their ownership mindset, ensuring excellence, dedication, and impactful results in all they do.

About The Role

Our client is looking for an Operations Associate to join their fast-growing Market team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for guests. The role is primarily responsible for assisting the Operations Team in preparing new units, ensuring that existing units are perfect for guests, and handling any issues or emergencies that arise.

These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken.

This position will require at least one weekend day worked per week but will not exceed 40 hours/week.

What you’ll focus on:

• Work with the team of Operations Managers to ensure properties are fully equipped and move-in ready for guests.
• Be the "boots on the ground" to ensure new properties are furnished to standards, resolve maintenance matters/repairs and technology issues (e.g., furniture assembly, WiFi troubleshooting, lockbox placement, painting touch ups, cosmetic repairs, etc.)
• Perform pre-check in & post check-out unit inspections using a mobile checklist before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Support ad hoc team projects such as key inventory management, inventory organization of local storages, & filming check-in videos
• Demonstrate operational efficiency in the field by serving as the main point of contact between Operations Leaders and the Customer Experience team.
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs

What they’re looking for:

• Problem solver, with the ability to work in a fast-paced and "get the job done" culture
• Ability to perform simple handyman tasks & household fixes
• Strong organizational skills with a keen eye for detail
• Ability to routinely lift more than 30lbs
• Enthusiasm to own a part in driving operational excellence & efficiency
• Ability to change abruptly based on daily needs and changes to schedule
• Confident user of technology (email, slack, G Suite)
• Access to a reliable vehicle & driver’s license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles, Washington DC) with mileage reimbursement.
• A positive, driven, upbeat, and friendly personality

Salary Range

$225—$240 USD

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”