EUC Computing Manager

Position: Senior EUC Computing Manager

Location: Durham, NC (Onsite)

Contract : long Term

Job Summary:

We are seeking an experienced Senior EUC (End-User Computing) Manager to lead and manage enterprise-level desktop and laptop services in a services-based organization. The role involves overseeing the supply chain management (SCM) of end-user devices, coordinating with vendors, and ensuring seamless IT support for end-user computing infrastructure. The ideal candidate will have a strong technical background, vendor management experience, and expertise in IT service delivery.

Key Responsibilities:

• End-User Computing Management: Oversee and manage the desktop and laptop environment, ensuring efficient deployment, maintenance, and support.
• Supply Chain Coordination: Work closely with the SCM team to manage inventory, procurement, and distribution of end-user computing devices.
• Vendor Management: Coordinate with vendors and service providers for procurement, maintenance, and support services.
• IT Service Delivery: Ensure adherence to SLAs and ITIL processes to deliver high-quality EUC services.
• Security & Compliance: Ensure compliance with IT security policies, software licensing, and regulatory requirements.
• Process Improvement: Continuously improve EUC processes, automation, and service efficiency.
• Stakeholder Collaboration: Partner with internal IT teams, procurement, and business units to optimize EUC solutions.
• Incident & Problem Management: Monitor and resolve issues related to end-user devices, working closely with IT support teams.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 8+ years of experience in EUC management, IT service delivery, or IT operations.
• Strong knowledge of desktop/laptop hardware, OS (Windows/macOS), software deployment, and endpoint security.
• Experience in vendor management and procurement coordination.
• Familiarity with ITIL frameworks and ITSM tools.
• Strong leadership, problem-solving, and communication skills.
• Experience in a services-based company is preferred.

Preferred Skills:

• Knowledge of MDM (Mobile Device Management) solutions, SCCM, and endpoint management tools.
• Understanding of cloud-based EUC solutions (VDI, DaaS, etc.).
• Experience in asset lifecycle management and cost optimization for EUC.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Position: Senior EUC Computing Manager

Location: Durham, NC (Onsite)

Contract : long Term

Job Summary:

We are seeking an experienced Senior EUC (End-User Computing) Manager to lead and manage enterprise-level desktop and laptop services in a services-based organization. The role involves overseeing the supply chain management (SCM) of end-user devices, coordinating with vendors, and ensuring seamless IT support for end-user computing infrastructure. The ideal candidate will have a strong technical background, vendor management experience, and expertise in IT service delivery.

Key Responsibilities:

• End-User Computing Management: Oversee and manage the desktop and laptop environment, ensuring efficient deployment, maintenance, and support.
• Supply Chain Coordination: Work closely with the SCM team to manage inventory, procurement, and distribution of end-user computing devices.
• Vendor Management: Coordinate with vendors and service providers for procurement, maintenance, and support services.
• IT Service Delivery: Ensure adherence to SLAs and ITIL processes to deliver high-quality EUC services.
• Security & Compliance: Ensure compliance with IT security policies, software licensing, and regulatory requirements.
• Process Improvement: Continuously improve EUC processes, automation, and service efficiency.
• Stakeholder Collaboration: Partner with internal IT teams, procurement, and business units to optimize EUC solutions.
• Incident & Problem Management: Monitor and resolve issues related to end-user devices, working closely with IT support teams.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 8+ years of experience in EUC management, IT service delivery, or IT operations.
• Strong knowledge of desktop/laptop hardware, OS (Windows/macOS), software deployment, and endpoint security.
• Experience in vendor management and procurement coordination.
• Familiarity with ITIL frameworks and ITSM tools.
• Strong leadership, problem-solving, and communication skills.
• Experience in a services-based company is preferred.

Preferred Skills:

• Knowledge of MDM (Mobile Device Management) solutions, SCCM, and endpoint management tools.
• Understanding of cloud-based EUC solutions (VDI, DaaS, etc.).
• Experience in asset lifecycle management and cost optimization for EUC.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.