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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
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  5. Click JavaScript.
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  1. Go to Settings.
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Jobs or company...

Delivery Manager or Production Support Lead-PeopleSoft

Salary undisclosed
Checking job availability...
Original
Simplified

Technical PeopleSoft Project Managers, or Production Support Leads
7+ years of experience of managing PeopleSoft production support engagement as the service delivery manager.
Proven expertise in SLA management and service delivery governance
Experience leading multidisciplinary technical and functional teams
Strong client relationship management and escalation handling skills
Ensure the Service Level Agreement (SLA s) are met. Take proactive and corrective action to manage and ensure compliance with SLA s outlined in the Statement of Work (SOW)
Ensure timely ticket updates and customer communication from the team.
Proactively schedule maintenance tasks and maintain a calendar of maintenance activities for the customer including applying PUM updates, PeopleTools patches and CPU patches.

Success Measures:
This role will be evaluated on the following measures:
SLA Compliance
Ticket updates and customer communication
Customer satisfaction

Note: Adept at managing escalations, mentoring teams, and upholding SLA commitments, the candidate brings a delivery-first mindset backed by years of hands-on experience in service operations.


Preferred Skills
Experience delivering strategic managed services in PeopleSoft environments
Familiarity with business-critical event support such as financial close cycles
Skilled in conducting governance reviews and QBR presentations

Regards,
Srinivas SP
ERP Analysts, Inc.
Email: Srinivas dot sriperambuduri at erpanalysts.com
(Six one Four - Five One Five - Six Four Five Sevan)
Workday Certified Partner | Oracle Gold Partner | CMMI Level3
LinkedIn profile: Srinivas Sriperumbudur

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Technical PeopleSoft Project Managers, or Production Support Leads
7+ years of experience of managing PeopleSoft production support engagement as the service delivery manager.
Proven expertise in SLA management and service delivery governance
Experience leading multidisciplinary technical and functional teams
Strong client relationship management and escalation handling skills
Ensure the Service Level Agreement (SLA s) are met. Take proactive and corrective action to manage and ensure compliance with SLA s outlined in the Statement of Work (SOW)
Ensure timely ticket updates and customer communication from the team.
Proactively schedule maintenance tasks and maintain a calendar of maintenance activities for the customer including applying PUM updates, PeopleTools patches and CPU patches.

Success Measures:
This role will be evaluated on the following measures:
SLA Compliance
Ticket updates and customer communication
Customer satisfaction

Note: Adept at managing escalations, mentoring teams, and upholding SLA commitments, the candidate brings a delivery-first mindset backed by years of hands-on experience in service operations.


Preferred Skills
Experience delivering strategic managed services in PeopleSoft environments
Familiarity with business-critical event support such as financial close cycles
Skilled in conducting governance reviews and QBR presentations

Regards,
Srinivas SP
ERP Analysts, Inc.
Email: Srinivas dot sriperambuduri at erpanalysts.com
(Six one Four - Five One Five - Six Four Five Sevan)
Workday Certified Partner | Oracle Gold Partner | CMMI Level3
LinkedIn profile: Srinivas Sriperumbudur

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job