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Senior AWS Cloud Support Engineer

Salary undisclosed

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Senior Cloud Support Engineer
Irvine, CA/San Antonio, TX (Hybrid)
Long-Term Contract


A prestigious and large investment management company, in their search for a Senior Cloud Support Engineer. This is a long-term contract opportunity based out of Irvine, CA/San Antonio, TX (Hybrid).

As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

Qualifications:

  • 10+ years of technical support experience in enterprise environments.
  • AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
  • Strong expertise in monitoring tools. One or more of the following - Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk.
  • Proficiency in scripting and automation (Python, PowerShell or Bash).
  • Experience with cloud networking, security, IAM policies, and infrastructure optimization.
  • Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
  • ITIL Foundation certification (preferred).
  • Hands-on experience with ServiceNow or similar ITSM platforms - nice to have.
  • Strong analytical thinking and problem-solving skills with a proactive mindset.
  • Excellent communication skills and ability to collaborate effectively across teams.

Responsibilities:

  • Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.
  • Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.
  • Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.
  • Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.
  • Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.
  • Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.
  • Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.
  • Mentor junior engineers and drive continuous service improvement through SRE best practices.

Certification: :
AWS Solutions Architect

Regards,

Ayush Sharma

Sr. US IT Recruiter

| Ext:149

| G-talk:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Senior Cloud Support Engineer
Irvine, CA/San Antonio, TX (Hybrid)
Long-Term Contract


A prestigious and large investment management company, in their search for a Senior Cloud Support Engineer. This is a long-term contract opportunity based out of Irvine, CA/San Antonio, TX (Hybrid).

As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

Qualifications:

  • 10+ years of technical support experience in enterprise environments.
  • AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
  • Strong expertise in monitoring tools. One or more of the following - Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk.
  • Proficiency in scripting and automation (Python, PowerShell or Bash).
  • Experience with cloud networking, security, IAM policies, and infrastructure optimization.
  • Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
  • ITIL Foundation certification (preferred).
  • Hands-on experience with ServiceNow or similar ITSM platforms - nice to have.
  • Strong analytical thinking and problem-solving skills with a proactive mindset.
  • Excellent communication skills and ability to collaborate effectively across teams.

Responsibilities:

  • Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.
  • Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.
  • Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.
  • Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.
  • Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.
  • Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.
  • Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.
  • Mentor junior engineers and drive continuous service improvement through SRE best practices.

Certification: :
AWS Solutions Architect

Regards,

Ayush Sharma

Sr. US IT Recruiter

| Ext:149

| G-talk:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job