Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Contact Center Business Analyst

Salary undisclosed
Checking job availability...
Original
Simplified

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Hi,

Job Title: Contact Center Business Analyst
Location: Local to DC - Hybrid - Local candidates from the DMV areas are preferred
Duration: Long Term
Job Description:
Seeking a Business Analyst to analyze current Genesys workflows, gather business requirements, and ensure the Amazon Connect deployment aligns with banking operations, compliance, and customer experience goals.
- Document current Genesys workflows and processes
- Gather requirements from banking stakeholders
- Map customer journeys and define use cases
- Identify gaps, suggest improvements
- Support testing and validation
- Use tools: Visio, JIRA, Confluence, Excel, Power BI
- Skills: Business analysis, banking operations, process mapping
Tech Stack & Tools:
  • Workflow & Process Mapping: Visio, Lucidchart, BPMN tools
  • Requirements Management: JIRA, Confluence, Microsoft Word/Excel
  • Data Analysis: Excel, Power BI (if needed)
Qualifications:
  • Experience in contact center operations, preferably in banking/financial services.
  • Strong analytical, documentation, and communication skills.
  • Familiarity with Genesys Engage and Amazon Connect workflows.
  • Knowledge of banking compliance standards (e.g., PCI DSS, GDPR).

Thanks and Regards

Nava Surya
Talent Workforce Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Hi,

Job Title: Contact Center Business Analyst
Location: Local to DC - Hybrid - Local candidates from the DMV areas are preferred
Duration: Long Term
Job Description:
Seeking a Business Analyst to analyze current Genesys workflows, gather business requirements, and ensure the Amazon Connect deployment aligns with banking operations, compliance, and customer experience goals.
- Document current Genesys workflows and processes
- Gather requirements from banking stakeholders
- Map customer journeys and define use cases
- Identify gaps, suggest improvements
- Support testing and validation
- Use tools: Visio, JIRA, Confluence, Excel, Power BI
- Skills: Business analysis, banking operations, process mapping
Tech Stack & Tools:
  • Workflow & Process Mapping: Visio, Lucidchart, BPMN tools
  • Requirements Management: JIRA, Confluence, Microsoft Word/Excel
  • Data Analysis: Excel, Power BI (if needed)
Qualifications:
  • Experience in contact center operations, preferably in banking/financial services.
  • Strong analytical, documentation, and communication skills.
  • Familiarity with Genesys Engage and Amazon Connect workflows.
  • Knowledge of banking compliance standards (e.g., PCI DSS, GDPR).

Thanks and Regards

Nava Surya
Talent Workforce Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job