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Key Responsibilities:
External Technical Documentation:
- Create end-user documentation for TSDS, including:
- Promotion logic guides
- Software issue summaries
- Release notes
- Newsletters
- Ensure content is accurate, accessible, and aligned with agency standards.
- Collaborate with Product Owners to gather and validate content.
Customer Outreach Support:
- Support outreach efforts during peak data submission cycles.
- Document and report software and data submission issues from ESCs and LEAs.
- Share findings with leadership and Product Owners.
- Maintain open communication with customers to identify concerns and trends.
Internal Documentation & Best Practices:
- Research and propose improved documentation standards for Jira processes.
- Document, implement, and train team members on new documentation workflows.
- Create internal training materials for ongoing support.
Skill/Experience
- Technical writing experience creating technical documentation.
- Software documentation (release notes, technical issue tracking).
- Jira or similar lifecycle management tool experience.
- Proven ability to collaborate with cross-functional teams.
- Strong written and verbal communication skills.
- Customer service experience, including issue documentation.
- High attention to detail.
- Experience training or mentoring team members.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Key Responsibilities:
External Technical Documentation:
- Create end-user documentation for TSDS, including:
- Promotion logic guides
- Software issue summaries
- Release notes
- Newsletters
- Ensure content is accurate, accessible, and aligned with agency standards.
- Collaborate with Product Owners to gather and validate content.
Customer Outreach Support:
- Support outreach efforts during peak data submission cycles.
- Document and report software and data submission issues from ESCs and LEAs.
- Share findings with leadership and Product Owners.
- Maintain open communication with customers to identify concerns and trends.
Internal Documentation & Best Practices:
- Research and propose improved documentation standards for Jira processes.
- Document, implement, and train team members on new documentation workflows.
- Create internal training materials for ongoing support.
Skill/Experience
- Technical writing experience creating technical documentation.
- Software documentation (release notes, technical issue tracking).
- Jira or similar lifecycle management tool experience.
- Proven ability to collaborate with cross-functional teams.
- Strong written and verbal communication skills.
- Customer service experience, including issue documentation.
- High attention to detail.
- Experience training or mentoring team members.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job