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Call Center Agent

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Department: Hustle Notice Biz

Location: Chicago, IL

Compensation: $17.25 - $23.50 / hour

Description

Job Title: Call Center Agent
Location:
Chicago, IL
Job Type: Full-Time

Job Summary:We are seeking a highly motivated and dedicated Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently while maintaining a positive attitude.



Key Responsibilities

  • Handle inbound and outbound calls in a professional manner.
  • Provide information and assistance to customers regarding products and services.
  • Accurately document customer interactions and feedback in the CRM system.
  • Resolve customer complaints and issues effectively and efficiently.
  • Maintain a thorough understanding of the company's policies and procedures.
  • Collaborate with team members to improve service delivery and customer satisfaction.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional qualifications in customer service are a plus.
  • Proven experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations and maintain composure.
  • Proficient in using computer systems and software applications.

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

Department: Hustle Notice Biz

Location: Chicago, IL

Compensation: $17.25 - $23.50 / hour

Description

Job Title: Call Center Agent
Location:
Chicago, IL
Job Type: Full-Time

Job Summary:We are seeking a highly motivated and dedicated Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently while maintaining a positive attitude.



Key Responsibilities

  • Handle inbound and outbound calls in a professional manner.
  • Provide information and assistance to customers regarding products and services.
  • Accurately document customer interactions and feedback in the CRM system.
  • Resolve customer complaints and issues effectively and efficiently.
  • Maintain a thorough understanding of the company's policies and procedures.
  • Collaborate with team members to improve service delivery and customer satisfaction.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional qualifications in customer service are a plus.
  • Proven experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations and maintain composure.
  • Proficient in using computer systems and software applications.

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement