Application Support Analyst
Salary undisclosed
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Description
We are offering a contract-to-permanent employment opportunity for a skilled Application Support Analyst in West Palm Beach, Florida. You will be playing a crucial role in managing mission-critical systems that support public safety operations. Your role will encompass troubleshooting, maintaining, and improving several key applications.
Responsibilities:
Efficiently handling technical support and troubleshooting for essential applications including CAD (911 system), CentralSquare, and other departmental software platforms.
Ensuring the optimal performance and functionality of public safety systems.
Serving as the bridge between IT, software vendors, and end users to promptly and efficiently resolve system issues.
Proactively monitoring system performance, identifying trends, and addressing potential issues to reduce downtime.
Maintaining up-to-date documentation on support processes, issue resolutions, and user training materials.
Regularly conducting system testing, updates, and patch management.
Imparting training and guidance to end users for the appropriate usage of supported systems.
Working closely with stakeholders to gather feedback and implement process improvements based on user needs and operational demands.
Ensuring data integrity, confidentiality, and compliance with public safety regulations and policies.
Utilizing skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service, Computer Aided Dispatch, Central Square.
Requirements
Proficiency in Cisco Technologies is required.
Knowledge and experience with Citrix Technologies is essential.
Familiarity with Cloud Technologies is necessary.
Expertise in Dell Technologies is a must.
Understanding of Firewall Technologies is crucial.
Proficiency in Active Directory is necessary.
Experience with Backup Technologies is important.
Basic understanding of Computer Hardware is required.
Familiarity with Configuration Management is necessary.
Excellent customer service skills are essential.
Experience with Computer Aided Dispatch is desirable.
Knowledge of Central Square is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract-to-permanent employment opportunity for a skilled Application Support Analyst in West Palm Beach, Florida. You will be playing a crucial role in managing mission-critical systems that support public safety operations. Your role will encompass troubleshooting, maintaining, and improving several key applications.
Responsibilities:
Efficiently handling technical support and troubleshooting for essential applications including CAD (911 system), CentralSquare, and other departmental software platforms.
Ensuring the optimal performance and functionality of public safety systems.
Serving as the bridge between IT, software vendors, and end users to promptly and efficiently resolve system issues.
Proactively monitoring system performance, identifying trends, and addressing potential issues to reduce downtime.
Maintaining up-to-date documentation on support processes, issue resolutions, and user training materials.
Regularly conducting system testing, updates, and patch management.
Imparting training and guidance to end users for the appropriate usage of supported systems.
Working closely with stakeholders to gather feedback and implement process improvements based on user needs and operational demands.
Ensuring data integrity, confidentiality, and compliance with public safety regulations and policies.
Utilizing skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service, Computer Aided Dispatch, Central Square.
Requirements
Proficiency in Cisco Technologies is required.
Knowledge and experience with Citrix Technologies is essential.
Familiarity with Cloud Technologies is necessary.
Expertise in Dell Technologies is a must.
Understanding of Firewall Technologies is crucial.
Proficiency in Active Directory is necessary.
Experience with Backup Technologies is important.
Basic understanding of Computer Hardware is required.
Familiarity with Configuration Management is necessary.
Excellent customer service skills are essential.
Experience with Computer Aided Dispatch is desirable.
Knowledge of Central Square is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
We are offering a contract-to-permanent employment opportunity for a skilled Application Support Analyst in West Palm Beach, Florida. You will be playing a crucial role in managing mission-critical systems that support public safety operations. Your role will encompass troubleshooting, maintaining, and improving several key applications.
Responsibilities:
Efficiently handling technical support and troubleshooting for essential applications including CAD (911 system), CentralSquare, and other departmental software platforms.
Ensuring the optimal performance and functionality of public safety systems.
Serving as the bridge between IT, software vendors, and end users to promptly and efficiently resolve system issues.
Proactively monitoring system performance, identifying trends, and addressing potential issues to reduce downtime.
Maintaining up-to-date documentation on support processes, issue resolutions, and user training materials.
Regularly conducting system testing, updates, and patch management.
Imparting training and guidance to end users for the appropriate usage of supported systems.
Working closely with stakeholders to gather feedback and implement process improvements based on user needs and operational demands.
Ensuring data integrity, confidentiality, and compliance with public safety regulations and policies.
Utilizing skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service, Computer Aided Dispatch, Central Square.
Requirements
Proficiency in Cisco Technologies is required.
Knowledge and experience with Citrix Technologies is essential.
Familiarity with Cloud Technologies is necessary.
Expertise in Dell Technologies is a must.
Understanding of Firewall Technologies is crucial.
Proficiency in Active Directory is necessary.
Experience with Backup Technologies is important.
Basic understanding of Computer Hardware is required.
Familiarity with Configuration Management is necessary.
Excellent customer service skills are essential.
Experience with Computer Aided Dispatch is desirable.
Knowledge of Central Square is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract-to-permanent employment opportunity for a skilled Application Support Analyst in West Palm Beach, Florida. You will be playing a crucial role in managing mission-critical systems that support public safety operations. Your role will encompass troubleshooting, maintaining, and improving several key applications.
Responsibilities:
Efficiently handling technical support and troubleshooting for essential applications including CAD (911 system), CentralSquare, and other departmental software platforms.
Ensuring the optimal performance and functionality of public safety systems.
Serving as the bridge between IT, software vendors, and end users to promptly and efficiently resolve system issues.
Proactively monitoring system performance, identifying trends, and addressing potential issues to reduce downtime.
Maintaining up-to-date documentation on support processes, issue resolutions, and user training materials.
Regularly conducting system testing, updates, and patch management.
Imparting training and guidance to end users for the appropriate usage of supported systems.
Working closely with stakeholders to gather feedback and implement process improvements based on user needs and operational demands.
Ensuring data integrity, confidentiality, and compliance with public safety regulations and policies.
Utilizing skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service, Computer Aided Dispatch, Central Square.
Requirements
Proficiency in Cisco Technologies is required.
Knowledge and experience with Citrix Technologies is essential.
Familiarity with Cloud Technologies is necessary.
Expertise in Dell Technologies is a must.
Understanding of Firewall Technologies is crucial.
Proficiency in Active Directory is necessary.
Experience with Backup Technologies is important.
Basic understanding of Computer Hardware is required.
Familiarity with Configuration Management is necessary.
Excellent customer service skills are essential.
Experience with Computer Aided Dispatch is desirable.
Knowledge of Central Square is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job