J
Desktop Support
Salary undisclosed
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Location: New Haven (Town), CT
Description:
Our client is seeking an experienced Desktop Specialist to perform Level 3 day-to-day escalation activities. This person will be responsible for Deskside Support, Software Distribution, Asset and Desktop management, Executive Support, Event Support, and Audio-Visual Support.
This position reports to the Manager of IT Support Services, and will be located at our headquarters in New Haven, CT.
On-site- 5 days a week
Rate - $35-40
Principal Responsibilities
Oversee 100% of the requests, incidents, and problems. Manage and coordinate urgent and complicated support issues.
Demonstrated ability and passion for the delivery of high-quality end-user support experiences.
Thorough understanding and knowledge of desktop support best practices in a research pharmaceutical setting.
Ability to prioritize and act in high-pressure situations.
Demonstrated customer service, interpersonal and technical skills in communication, both written and verbal at all levels of an organization.
Demonstrated experience with IT Service Desk systems and tools, ideally BMC Footprints Service Management.
Executive and Audio-Visual support functions required with a track record of rapid issue resolution, and support experience for hybrid meetings and events.
ITIL Knowledge, preferably certification.
Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Qualifications
Very strong business analysis skills
Very strong technical troubleshooting and problem-solving abilities
Excellent task management and prioritization skills
Excellent written and verbal communication skills
Knowledge of the following is highly desired: Entire Microsoft Office365 Stack including Active Directory, Azure Active Directory, Office Licensing.
Familiarity with ITIL 4 Framework
Precise knowledge of Asset Management including physical assets and software licenses
Education
A degree or certificate in Computer Science, Computer Information Management Systems or other related IT discipline desired OR
Proven 4 years experience in a support services role and must possess analytical, problem-solving, and communication skills
Joy Provenzano
The Judge Group
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description:
Our client is seeking an experienced Desktop Specialist to perform Level 3 day-to-day escalation activities. This person will be responsible for Deskside Support, Software Distribution, Asset and Desktop management, Executive Support, Event Support, and Audio-Visual Support.
This position reports to the Manager of IT Support Services, and will be located at our headquarters in New Haven, CT.
On-site- 5 days a week
Rate - $35-40
Principal Responsibilities
Oversee 100% of the requests, incidents, and problems. Manage and coordinate urgent and complicated support issues.
Demonstrated ability and passion for the delivery of high-quality end-user support experiences.
Thorough understanding and knowledge of desktop support best practices in a research pharmaceutical setting.
Ability to prioritize and act in high-pressure situations.
Demonstrated customer service, interpersonal and technical skills in communication, both written and verbal at all levels of an organization.
Demonstrated experience with IT Service Desk systems and tools, ideally BMC Footprints Service Management.
Executive and Audio-Visual support functions required with a track record of rapid issue resolution, and support experience for hybrid meetings and events.
ITIL Knowledge, preferably certification.
Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Qualifications
Very strong business analysis skills
Very strong technical troubleshooting and problem-solving abilities
Excellent task management and prioritization skills
Excellent written and verbal communication skills
Knowledge of the following is highly desired: Entire Microsoft Office365 Stack including Active Directory, Azure Active Directory, Office Licensing.
Familiarity with ITIL 4 Framework
Precise knowledge of Asset Management including physical assets and software licenses
Education
A degree or certificate in Computer Science, Computer Information Management Systems or other related IT discipline desired OR
Proven 4 years experience in a support services role and must possess analytical, problem-solving, and communication skills
Joy Provenzano
The Judge Group
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Location: New Haven (Town), CT
Description:
Our client is seeking an experienced Desktop Specialist to perform Level 3 day-to-day escalation activities. This person will be responsible for Deskside Support, Software Distribution, Asset and Desktop management, Executive Support, Event Support, and Audio-Visual Support.
This position reports to the Manager of IT Support Services, and will be located at our headquarters in New Haven, CT.
On-site- 5 days a week
Rate - $35-40
Principal Responsibilities
Oversee 100% of the requests, incidents, and problems. Manage and coordinate urgent and complicated support issues.
Demonstrated ability and passion for the delivery of high-quality end-user support experiences.
Thorough understanding and knowledge of desktop support best practices in a research pharmaceutical setting.
Ability to prioritize and act in high-pressure situations.
Demonstrated customer service, interpersonal and technical skills in communication, both written and verbal at all levels of an organization.
Demonstrated experience with IT Service Desk systems and tools, ideally BMC Footprints Service Management.
Executive and Audio-Visual support functions required with a track record of rapid issue resolution, and support experience for hybrid meetings and events.
ITIL Knowledge, preferably certification.
Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Qualifications
Very strong business analysis skills
Very strong technical troubleshooting and problem-solving abilities
Excellent task management and prioritization skills
Excellent written and verbal communication skills
Knowledge of the following is highly desired: Entire Microsoft Office365 Stack including Active Directory, Azure Active Directory, Office Licensing.
Familiarity with ITIL 4 Framework
Precise knowledge of Asset Management including physical assets and software licenses
Education
A degree or certificate in Computer Science, Computer Information Management Systems or other related IT discipline desired OR
Proven 4 years experience in a support services role and must possess analytical, problem-solving, and communication skills
Joy Provenzano
The Judge Group
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description:
Our client is seeking an experienced Desktop Specialist to perform Level 3 day-to-day escalation activities. This person will be responsible for Deskside Support, Software Distribution, Asset and Desktop management, Executive Support, Event Support, and Audio-Visual Support.
This position reports to the Manager of IT Support Services, and will be located at our headquarters in New Haven, CT.
On-site- 5 days a week
Rate - $35-40
Principal Responsibilities
Oversee 100% of the requests, incidents, and problems. Manage and coordinate urgent and complicated support issues.
Demonstrated ability and passion for the delivery of high-quality end-user support experiences.
Thorough understanding and knowledge of desktop support best practices in a research pharmaceutical setting.
Ability to prioritize and act in high-pressure situations.
Demonstrated customer service, interpersonal and technical skills in communication, both written and verbal at all levels of an organization.
Demonstrated experience with IT Service Desk systems and tools, ideally BMC Footprints Service Management.
Executive and Audio-Visual support functions required with a track record of rapid issue resolution, and support experience for hybrid meetings and events.
ITIL Knowledge, preferably certification.
Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Qualifications
Very strong business analysis skills
Very strong technical troubleshooting and problem-solving abilities
Excellent task management and prioritization skills
Excellent written and verbal communication skills
Knowledge of the following is highly desired: Entire Microsoft Office365 Stack including Active Directory, Azure Active Directory, Office Licensing.
Familiarity with ITIL 4 Framework
Precise knowledge of Asset Management including physical assets and software licenses
Education
A degree or certificate in Computer Science, Computer Information Management Systems or other related IT discipline desired OR
Proven 4 years experience in a support services role and must possess analytical, problem-solving, and communication skills
Joy Provenzano
The Judge Group
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job