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IT Support Analyst with A+/MCP/HDI/ITIL Certifications - Scottsdale, AZ 85255 (Onsite Work) - Permanent Position

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IT Support Analyst with Telephone Support and A+/MCP/HDI/ITIL Certifications Scottsdale, AZ 85255 (Onsite Position) Fulltime/Permanent Position

Job Description
Answer phone calls and take ownership of IT Support incidents.
Provide 1st and 2nd tier troubleshooting for end user incidents.
Log and manage end user incidents in the Service Management system.
Escalate incidents requiring further troubleshooting or elevated privileges
Maintain communication with end users regarding incidents
Provide afterhours on call support to end users during assigned periods
Support all Microsoft applications (ex. Outlook, Word, Excel, etc.)
Support all computers and peripherals, involving vendor support if needed
Support Converged Devices.
Support all applications covered in the Service Portfolio
Assist with user creation, modification and termination.
Follow all defined policies and procedures.
Other duties as assigned.

Knowledge/Experience
Bachelor s degree in Information Technology, Computer Science or related field or a proven record of success.
5 years experience in the field of IT-support with emphasis on phone support.
Proficient with Microsoft Office suite.
Proficient with Windows OS, Control Panel, and Internet Explorer.
Experience with remote troubleshooting of PCs.
Experience with O365.
Experience with Active Directory schema and hierarchy.
Experience with local PC file and folder structures.
Experience supporting converged devices.
Proven knowledge of basic networking topology.
Certification in A+, MCP, HDI, or ITIL

Skills and Attributes
Ability to troubleshoot and solve difficult problems.
Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
Ability to work flexible/extended hours.
Ability to handle multiple tasks simultaneously
Organize tasks effectively
Ability to travel to branch offices
Ability to lift/move items weighing up to 30 lbs.
Ability to travel to other offices as needed. No more than 15%.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

IT Support Analyst with Telephone Support and A+/MCP/HDI/ITIL Certifications Scottsdale, AZ 85255 (Onsite Position) Fulltime/Permanent Position

Job Description
Answer phone calls and take ownership of IT Support incidents.
Provide 1st and 2nd tier troubleshooting for end user incidents.
Log and manage end user incidents in the Service Management system.
Escalate incidents requiring further troubleshooting or elevated privileges
Maintain communication with end users regarding incidents
Provide afterhours on call support to end users during assigned periods
Support all Microsoft applications (ex. Outlook, Word, Excel, etc.)
Support all computers and peripherals, involving vendor support if needed
Support Converged Devices.
Support all applications covered in the Service Portfolio
Assist with user creation, modification and termination.
Follow all defined policies and procedures.
Other duties as assigned.

Knowledge/Experience
Bachelor s degree in Information Technology, Computer Science or related field or a proven record of success.
5 years experience in the field of IT-support with emphasis on phone support.
Proficient with Microsoft Office suite.
Proficient with Windows OS, Control Panel, and Internet Explorer.
Experience with remote troubleshooting of PCs.
Experience with O365.
Experience with Active Directory schema and hierarchy.
Experience with local PC file and folder structures.
Experience supporting converged devices.
Proven knowledge of basic networking topology.
Certification in A+, MCP, HDI, or ITIL

Skills and Attributes
Ability to troubleshoot and solve difficult problems.
Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
Ability to work flexible/extended hours.
Ability to handle multiple tasks simultaneously
Organize tasks effectively
Ability to travel to branch offices
Ability to lift/move items weighing up to 30 lbs.
Ability to travel to other offices as needed. No more than 15%.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job