Project Manager, Miami, FL - Need locals to Florida

Role: Project Manager

Location: Miami, FL - Hybrid: Onsite (Tues, Wed, TH)

Long Term

Scope of Work:

• 8+ years of PM experience
• Working at an executive level
• Certifications would be ideal (PMP)
• Distill complex ideas and be proactive in what needs to happen next
• Project: Transformation in value org (prepaid side of the business)
• Multiple brands within portfolio
• Customer channel/customer success team
• Deliver on the technology needs that the customer channel team needs
• Technology changes on the customer service side
• Taking a legacy tool and upgrading (Agent desktop tool, back end services are being migrated)
• $70 Million project
• If they have experience with Customer service tools and how contact centers work, that would be helpful
• Will they lead cross functional teams and who will they collab with? Product management team, GTS/Engineering team, 3rd party vendors, Business team (Customer Channel/Customer success)
• Detail orientated
• Strong communication skills
• Executive presentation skills
• Telecom or wireless provider experience (Verizon, AT&T, TMO) or even a cable company (Comcast)

Previous Project Management experience:

• IT focused projects
• Large transformation projects
• Large technologies initiatives
• Migration from one tool to another
• Large scale technology migrations

Technical Skills:

• Asana experience
• SmartSheet
• G-Suite experience

Interview:

• 1st round with Heta
• 2nd round with peer or Heta s manager
• Video

Responsibilities:

• Program and Project Management

• Oversee and manage all aspects of projects, including planning, execution, and tracking to guarantee that timelines, reporting, and deliverables are met.
• Collaborate with the GTS, Business, and Experience Management teams to provide comprehensive NSA program oversight, and with the GTS PMO to ensure the timely delivery of materials and updates.

• Budgeting and Communication

• Oversee and manage project budgets, tracking the percent of completion for Customer Channels NSA projects.
• Communicate program objectives, goals, and progress to stakeholders, executives, and upper management.

• Documentation and Reporting

• Create, manage, and submit all program documentation, including updates and roadmaps.
• Create, manage, and submit program decks around NSA initiatives for stakeholders, executives, and upper management.
• Ensure alignment with strategic objectives and business requirements.
• Develop and manage project plans (timeline, resources, etc.).
• Track project progress against established milestones, proactively identifying and mitigating potential risks and issues.
• Work with different teams to ensure projects are delivered on time.
• Document processes, create clear process flows, and maintain up-to-date documentation for all project-related activities.
• Continuously identify and recommend process improvements to enhance project management efficiency and effectiveness.

Qualifications Required:

• Bachelor s degree or ten or more years of work experience.
• Six or more years of relevant work experience.
• Eight or more years of project management experience.

Preferred:

• Project Management certifications (PMP, CSM, CSPO, SaFE).
• Experience working with multi-year long term transformation programs.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Proven ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Role: Project Manager

Location: Miami, FL - Hybrid: Onsite (Tues, Wed, TH)

Long Term

Scope of Work:

• 8+ years of PM experience
• Working at an executive level
• Certifications would be ideal (PMP)
• Distill complex ideas and be proactive in what needs to happen next
• Project: Transformation in value org (prepaid side of the business)
• Multiple brands within portfolio
• Customer channel/customer success team
• Deliver on the technology needs that the customer channel team needs
• Technology changes on the customer service side
• Taking a legacy tool and upgrading (Agent desktop tool, back end services are being migrated)
• $70 Million project
• If they have experience with Customer service tools and how contact centers work, that would be helpful
• Will they lead cross functional teams and who will they collab with? Product management team, GTS/Engineering team, 3rd party vendors, Business team (Customer Channel/Customer success)
• Detail orientated
• Strong communication skills
• Executive presentation skills
• Telecom or wireless provider experience (Verizon, AT&T, TMO) or even a cable company (Comcast)

Previous Project Management experience:

• IT focused projects
• Large transformation projects
• Large technologies initiatives
• Migration from one tool to another
• Large scale technology migrations

Technical Skills:

• Asana experience
• SmartSheet
• G-Suite experience

Interview:

• 1st round with Heta
• 2nd round with peer or Heta s manager
• Video

Responsibilities:

• Program and Project Management

• Oversee and manage all aspects of projects, including planning, execution, and tracking to guarantee that timelines, reporting, and deliverables are met.
• Collaborate with the GTS, Business, and Experience Management teams to provide comprehensive NSA program oversight, and with the GTS PMO to ensure the timely delivery of materials and updates.

• Budgeting and Communication

• Oversee and manage project budgets, tracking the percent of completion for Customer Channels NSA projects.
• Communicate program objectives, goals, and progress to stakeholders, executives, and upper management.

• Documentation and Reporting

• Create, manage, and submit all program documentation, including updates and roadmaps.
• Create, manage, and submit program decks around NSA initiatives for stakeholders, executives, and upper management.
• Ensure alignment with strategic objectives and business requirements.
• Develop and manage project plans (timeline, resources, etc.).
• Track project progress against established milestones, proactively identifying and mitigating potential risks and issues.
• Work with different teams to ensure projects are delivered on time.
• Document processes, create clear process flows, and maintain up-to-date documentation for all project-related activities.
• Continuously identify and recommend process improvements to enhance project management efficiency and effectiveness.

Qualifications Required:

• Bachelor s degree or ten or more years of work experience.
• Six or more years of relevant work experience.
• Eight or more years of project management experience.

Preferred:

• Project Management certifications (PMP, CSM, CSPO, SaFE).
• Experience working with multi-year long term transformation programs.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Proven ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.