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UAT Tester/Production Support

Salary undisclosed

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Job Role: UAT Tester/Product Support Analyst

Location: Austin, TX (Remote) - Need locals of TX only

Remote Candidate must live in Texas

Pay Rate: $45-$50/hr. on C2C (MAX)

User Acceptance Testing (UAT)

  • Develop and execute test plans, test cases, and test scripts based on business requirements.
  • Coordinate with stakeholders to review test objectives and expected outcomes.
  • Identify and document bugs or issues, and track their resolution with development teams.
  • Validate functionality, usability, and performance of systems against defined criteria.
  • Maintain test result records and report findings to project managers.

Production (Prod) Review:

  • Conduct post-deployment checks to ensure system stability and functionality in the live environment.
  • Monitor and document production issues, analyzing root causes for resolution.
  • Collaborate with technical teams to address system performance concerns promptly.
  • Test newly implemented features or patches in the production environment.
  • Provide status updates and recommend improvements to maintain high-quality system performance.

Customer Support:

  • Analyze and resolve complex customer support tickets escalated to Level 3.
  • Investigate and identify root causes of technical issues reported by end-users.
  • Collaborate with development teams to address and resolve software defects.
  • Perform advanced troubleshooting for system errors and application bugs.
  • Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
  • Validate fixes and updates in test environments before applying them in production.
  • Recommend process improvements based on recurring issues or patterns.
  • Ensure timely communication with stakeholders on ticket status and resolution timelines.

Job Role: UAT Tester/Product Support Analyst

Location: Austin, TX (Remote) - Need locals of TX only

Remote Candidate must live in Texas

Pay Rate: $45-$50/hr. on C2C (MAX)

User Acceptance Testing (UAT)

  • Develop and execute test plans, test cases, and test scripts based on business requirements.
  • Coordinate with stakeholders to review test objectives and expected outcomes.
  • Identify and document bugs or issues, and track their resolution with development teams.
  • Validate functionality, usability, and performance of systems against defined criteria.
  • Maintain test result records and report findings to project managers.

Production (Prod) Review:

  • Conduct post-deployment checks to ensure system stability and functionality in the live environment.
  • Monitor and document production issues, analyzing root causes for resolution.
  • Collaborate with technical teams to address system performance concerns promptly.
  • Test newly implemented features or patches in the production environment.
  • Provide status updates and recommend improvements to maintain high-quality system performance.

Customer Support:

  • Analyze and resolve complex customer support tickets escalated to Level 3.
  • Investigate and identify root causes of technical issues reported by end-users.
  • Collaborate with development teams to address and resolve software defects.
  • Perform advanced troubleshooting for system errors and application bugs.
  • Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
  • Validate fixes and updates in test environments before applying them in production.
  • Recommend process improvements based on recurring issues or patterns.
  • Ensure timely communication with stakeholders on ticket status and resolution timelines.