UAT Tester/Production Support
Salary undisclosed
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Job Role: UAT Tester/Product Support Analyst
Location: Austin, TX (Remote) - Need locals of TX only
Remote Candidate must live in Texas
Pay Rate: $45-$50/hr. on C2C (MAX)
User Acceptance Testing (UAT)
- Develop and execute test plans, test cases, and test scripts based on business requirements.
- Coordinate with stakeholders to review test objectives and expected outcomes.
- Identify and document bugs or issues, and track their resolution with development teams.
- Validate functionality, usability, and performance of systems against defined criteria.
- Maintain test result records and report findings to project managers.
Production (Prod) Review:
- Conduct post-deployment checks to ensure system stability and functionality in the live environment.
- Monitor and document production issues, analyzing root causes for resolution.
- Collaborate with technical teams to address system performance concerns promptly.
- Test newly implemented features or patches in the production environment.
- Provide status updates and recommend improvements to maintain high-quality system performance.
Customer Support:
- Analyze and resolve complex customer support tickets escalated to Level 3.
- Investigate and identify root causes of technical issues reported by end-users.
- Collaborate with development teams to address and resolve software defects.
- Perform advanced troubleshooting for system errors and application bugs.
- Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
- Validate fixes and updates in test environments before applying them in production.
- Recommend process improvements based on recurring issues or patterns.
- Ensure timely communication with stakeholders on ticket status and resolution timelines.
Job Role: UAT Tester/Product Support Analyst
Location: Austin, TX (Remote) - Need locals of TX only
Remote Candidate must live in Texas
Pay Rate: $45-$50/hr. on C2C (MAX)
User Acceptance Testing (UAT)
- Develop and execute test plans, test cases, and test scripts based on business requirements.
- Coordinate with stakeholders to review test objectives and expected outcomes.
- Identify and document bugs or issues, and track their resolution with development teams.
- Validate functionality, usability, and performance of systems against defined criteria.
- Maintain test result records and report findings to project managers.
Production (Prod) Review:
- Conduct post-deployment checks to ensure system stability and functionality in the live environment.
- Monitor and document production issues, analyzing root causes for resolution.
- Collaborate with technical teams to address system performance concerns promptly.
- Test newly implemented features or patches in the production environment.
- Provide status updates and recommend improvements to maintain high-quality system performance.
Customer Support:
- Analyze and resolve complex customer support tickets escalated to Level 3.
- Investigate and identify root causes of technical issues reported by end-users.
- Collaborate with development teams to address and resolve software defects.
- Perform advanced troubleshooting for system errors and application bugs.
- Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.
- Validate fixes and updates in test environments before applying them in production.
- Recommend process improvements based on recurring issues or patterns.
- Ensure timely communication with stakeholders on ticket status and resolution timelines.