Customer Success Manager
Company Description
Volonte is the leading Enterprise Change Management platform, built to help organizations scale their change capabilities—without scaling headcount. Our cloud-native solution blends AI-powered guidance, intelligent workflows, and real-time adoption analytics to make change easier, faster, and more effective across the business. From major tech rollouts to strategic initiatives, Volonte helps enterprises maximize ROI on their investments in people and platforms—while creating a more human, engaging change experience for employees.
Role Overview
We’re looking for a Customer Success Manager to join our growing team and play a hands-on role in driving value for our customers. You’ll support a portfolio of enterprise clients as they use Volonte to power transformation across their organizations. This is a high-visibility, high-impact role at a fast-moving, bootstrapped and founder-led startup. You’ll help shape what Customer Success looks like at Volonte—and grow with us as we scale.
What You’ll Do
- Guide new customers through onboarding and activation
- Build strong relationships with users and stakeholders
- Drive adoption of Volonte by proactively sharing best practices and insights
- Monitor engagement, identify risks and opportunities, and help customers succeed
- Lead regular check-ins and feedback sessions
- Collaborate closely with Sales, Product, and Implementation teams
- Wear many hats in any given week—perfect for utility players who like variety and impact
Who You Are
- 1–3 years of experience in a client-facing role (ideally Customer Success, Recruiting, Account Management, etc.)
- Sharp, resourceful, and eager to take ownership from day one
- A self-starter who’s organized, proactive, and comfortable working independently
- A clear communicator who’s great with people and thoughtful under pressure
- Big bonus: experience with enterprise clients, SaaS platforms, or change management
What We Offer
- Flexible work setup: NYC, hybrid, or remote (must be U.S.-based)
- A mission-driven, collaborative culture with zero ego, high ambition
- The chance to shape the future of Customer Success at an early-stage startup
- Exposure to top clients and innovative change leaders
Why Now
Organizations everywhere are navigating more change, more often—especially as AI and automation accelerate how we work. Helping people adapt to that change is quickly becoming one of the most critical challenges in business. At Volonte, you’ll be part of a growing team working on one of the most important problems of the decade. It’s a unique opportunity to learn, make an impact, and grow alongside clients and colleagues who care about doing meaningful work in a fast-evolving space.
Company Description
Volonte is the leading Enterprise Change Management platform, built to help organizations scale their change capabilities—without scaling headcount. Our cloud-native solution blends AI-powered guidance, intelligent workflows, and real-time adoption analytics to make change easier, faster, and more effective across the business. From major tech rollouts to strategic initiatives, Volonte helps enterprises maximize ROI on their investments in people and platforms—while creating a more human, engaging change experience for employees.
Role Overview
We’re looking for a Customer Success Manager to join our growing team and play a hands-on role in driving value for our customers. You’ll support a portfolio of enterprise clients as they use Volonte to power transformation across their organizations. This is a high-visibility, high-impact role at a fast-moving, bootstrapped and founder-led startup. You’ll help shape what Customer Success looks like at Volonte—and grow with us as we scale.
What You’ll Do
- Guide new customers through onboarding and activation
- Build strong relationships with users and stakeholders
- Drive adoption of Volonte by proactively sharing best practices and insights
- Monitor engagement, identify risks and opportunities, and help customers succeed
- Lead regular check-ins and feedback sessions
- Collaborate closely with Sales, Product, and Implementation teams
- Wear many hats in any given week—perfect for utility players who like variety and impact
Who You Are
- 1–3 years of experience in a client-facing role (ideally Customer Success, Recruiting, Account Management, etc.)
- Sharp, resourceful, and eager to take ownership from day one
- A self-starter who’s organized, proactive, and comfortable working independently
- A clear communicator who’s great with people and thoughtful under pressure
- Big bonus: experience with enterprise clients, SaaS platforms, or change management
What We Offer
- Flexible work setup: NYC, hybrid, or remote (must be U.S.-based)
- A mission-driven, collaborative culture with zero ego, high ambition
- The chance to shape the future of Customer Success at an early-stage startup
- Exposure to top clients and innovative change leaders
Why Now
Organizations everywhere are navigating more change, more often—especially as AI and automation accelerate how we work. Helping people adapt to that change is quickly becoming one of the most critical challenges in business. At Volonte, you’ll be part of a growing team working on one of the most important problems of the decade. It’s a unique opportunity to learn, make an impact, and grow alongside clients and colleagues who care about doing meaningful work in a fast-evolving space.