Senior Emergency Communications Engineer

Full Time, onsite
Prutech Solutions
On Site, United States of America

Salary undisclosed

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About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

Project-based system integration
Custom software solutions
Package implementations
Consulting and advisory services
Big data and analytics
Nearshore and offshore services

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

Senior Emergency Communications Engineer Onsite Location: 2 MetroTech Center, Brooklyn, NY 11201

12+ MonthsContract

35 Hours a week

SCOPE OF SERVICES:

Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
Configure and test Emergency Communications network infrastructure.
Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers.
Technical support for Te xt-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
Technical support and oversight for vendor managed ESInet services and systems.
Technical support for Public Safety Unified Communications systems and services.
Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
Provide Emergency Communication technology asset management support and oversight.
Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
Perform data and performance analysis associated with communications services.

MANDATORY SKILLS/EXPERIENCE

At least 12 years of experience working in a data center or in the field supporting related work.
8+ years of experience in network support, LAN/WAN troubleshooting.
8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
Substantial knowledge of networking hardware and topologies.
Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
Substantial Knowledge of computing systems and hardware.
Experience with LEC circuits termination and turn-up.
Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
Experience with call routing, selective routing, trunking and location-based routing.
Ability to perform physical work related to the job.
Ability to follow detailed job documents.
Must be willing to travel within the NYC region to meet customer SLA’s.
Must be willing to work on-call, after hours and weekends when required.
Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

DESIRABLE SKILLS/EXPERIENCE:

Bachelor's degree from an accredited college in computer science or related area of study
Experience with Emergency Communications infrastructure, systems, applications and related technologies
Experience with DMS and ACD systems
Experience with ANI / ALI services and functionality
Experience with 9-1-1 Call Handling Systems
Experience with NG9-1-1 ESINET call routing.
Experience with SMS, RTT, TCC routing, SMS aggregation
Experience with third-party emergency communication system integrations
Experience with GIS and location-based identification systems
Experience with 911 related TDOS and DDOS risk mitigation

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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