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Level 3 Support Technician
Salary undisclosed
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Location: Blue Springs, MS
Description: Our client is currently seeking a Level 3 Support Technician
Required Skills:
A strong networking candidate with data center experience is required.
Extensive experience with Cisco switches, CCNA, and similar certifications needed
Includes, but is not limited to, software and hardware support via desk-side support or remote support.
The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
Experience with Active Directory to delete users or reset passwords.
Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
Experience working in-house in a corporate environment.
Experience with the ServiceNow ticketing tool.
Typically requires technical school certification or 2-4 years of relevant experience.
Maintain all required OEM Certifications as directed by Management.
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired.
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional service skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking a Level 3 Support Technician
Required Skills:
A strong networking candidate with data center experience is required.
Extensive experience with Cisco switches, CCNA, and similar certifications needed
Includes, but is not limited to, software and hardware support via desk-side support or remote support.
The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
Experience with Active Directory to delete users or reset passwords.
Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
Experience working in-house in a corporate environment.
Experience with the ServiceNow ticketing tool.
Typically requires technical school certification or 2-4 years of relevant experience.
Maintain all required OEM Certifications as directed by Management.
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired.
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional service skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Location: Blue Springs, MS
Description: Our client is currently seeking a Level 3 Support Technician
Required Skills:
A strong networking candidate with data center experience is required.
Extensive experience with Cisco switches, CCNA, and similar certifications needed
Includes, but is not limited to, software and hardware support via desk-side support or remote support.
The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
Experience with Active Directory to delete users or reset passwords.
Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
Experience working in-house in a corporate environment.
Experience with the ServiceNow ticketing tool.
Typically requires technical school certification or 2-4 years of relevant experience.
Maintain all required OEM Certifications as directed by Management.
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired.
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional service skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking a Level 3 Support Technician
Required Skills:
A strong networking candidate with data center experience is required.
Extensive experience with Cisco switches, CCNA, and similar certifications needed
Includes, but is not limited to, software and hardware support via desk-side support or remote support.
The candidate would be required to troubleshoot and repair software and hardware issues reported by end users.
Experience with Active Directory to delete users or reset passwords.
Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
Experience working in-house in a corporate environment.
Experience with the ServiceNow ticketing tool.
Typically requires technical school certification or 2-4 years of relevant experience.
Maintain all required OEM Certifications as directed by Management.
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired.
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional service skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job