Oracle CC&B Utilities Technical Supervisor

OpTech as a Tier 1 client with immediate need for an "Oracle CC&B Utilities Technical Supervisor"

Location: Orlando, FL .... on site (no hybrid or remote)

Salary range: Up to $135k with generous employee benefits

The ideal candidate will have:

• Bachelor s Degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
• 7+ years of progressive experience in providing analysis, technical solutions, patching & maintenance, and support of business operations utilizing advanced business applications, including:
• 5+ years of experience working with Oracle Utilities - CCB/MDM or Meter to Cash (Currently CCB 2.9; MDM 2.5 on prem)
• 1+ year of supervisory experience with diverse teams of varying job responsibilities.
• Experience with Java, OUAF, WebLogic, SOA, System Integrations, and APIs (required)
• Salesforce experience a plus
• Strong desire to lead and develop a team dedicated to growth and improvement.
• System administration and development experience (preferred)

Job Functions:

• Responsible for providing leadership, advisement, coordination, and oversight to all aspects of corporate, enterprise and resource planning applications, including but not limited to:
  • Client interface; system incident triage; solution development; release coordination; environment coordination; quality assurance coordination; product vendor interface; IT Operations interface;
  • On-call support; staff development; and performance evaluations.

Primary Functions:

• Supervise and lead the work of an assigned Technology Product Delivery team in day-to-day activities and participate with the management in establishing accountabilities, goals, & objectives;
• Balance team workload and help to ensure effective team outcomes and deliverables; ensure all team tickets (IT Requests) are managed, completed and documented by department s Service Level Agreements; Serve as a subject matter expert across one of the following Enterprise Resource Planning (ERP), Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems;
• Provide application and business expertise for Information Technology and client base, and serve as the primary point of contact for end-users needing functional support and system interaction in business processes;
• Partner with business units to optimize utilization of existing software products, develop business cases for product enhancements, upgrades, and/or replacing existing applications;
• Provide project management leadership across the team; develop project status, plans, and schedules; manage risks, communication to business team, and coordinates testing; prepare workload planning/capacity; directly manage individually assigned projects;
• Provide expertise and consultation for all components in core assignment; directly manage and/or provide back up to individually assigned products; apply understanding across operational areas of OUC and interactions with one of the following product sets Meter to Cash, ERP systems;
• Evaluate employee performance; provide coaching, feedback, and development support and planning for employees, helping to ensure alignment with strategic goals and objectives; delegate assignments and authority as appropriate;
• Participate with management in selection and promotion procedures to include reviewing applicants and interviewing potential new employees to effectively recommend candidates for open positions;
• Ensure compliance with OUC safe work practices and foster a cohesive environment;
• Ensure compliance with standard operating procedures and quality development and documentation standards, including internal and external audit compliance;
• Advocate and monitor application change implementation to be in compliance with change management committee governance;
• Oversee administrative activities, such as preparing department communication/newsletters, maintaining meeting documentation and recaps;
• Provide vendor management leadership, including supporting selection requirements, implementation, contract compliance, and conducting ongoing vendor/product meetings;
• Establish and manage collaboration tools (i.e. Sharepoint, Share drive, Documentum);
• Perform other duties as assigned;

Operations Role:

• Provide leadership in needs assessment and the elicitation of functional requirements for application software using structured user interviewing techniques;
• Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques;
• Lead team to design and execute test plans for unit, integration and user acceptance tests;
• Develop and maintain documentation regarding system functionality: document all issues and their resolution; review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes;

Technology Role:

• Provide leadership in needs assessment and the elicitation of technical requirements for application software using standard system and development methodology techniques;
• Define and document system logical view, general requirements and proposed logical view of structural and technical changes;
• Lead team to design and execute requirements, integrations, and environment to define and support end-to-end testing;
• Develop and maintain documentation regarding system functionality: document all issues and their resolution; maintain general development accepted practices and naming conventions to ensure quality; develop and maintain architectural diagrams and other generally accepted system documentation review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes.

Technical Requirements:

Working knowledge of all, but not limited to the following:

• Assigned technology product and/or enterprise applications (i.e. Oracle EnterpriseOne, Oracle Customer Care & Billing System, Oracle Meter Data Management, Oracle Smart Grid Gateway, Connexo NetSense, EMC Documentum Enterprise Content Management System, Unify Telephony, Unify Unified Communications, Omni-channel, Business Intelligence (BI), data warehouse, Enterprise Service Bus (ESB), Web, and other related key systems);
• Java and SQL;
• Budget reports;
• Request for proposals (RFPs) and contracts;
• Analysis of utility operations and infrastructure practices;
• Utilizing, researching, and piloting new technologies;
• Project management;
• Technology product management;
• Familiarity with all, but not limited to, the following:
• Supervisory responsibilities to include: preparation of performance evaluations, reviewing time sheets and attendance records, summary of work produced, monitoring SLA (Service Level Agreement), and key performance metrics;
• Outside and inside contacts to carry out organization programs or occasional contacts;
• Effective interpersonal, active listening, and written and verbal communication skills;
• Skills related to motivation, encouragement, develop, and resolving conflicts of employees;

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay.

OpTech is an equal opportunity employer and it committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

OpTech as a Tier 1 client with immediate need for an "Oracle CC&B Utilities Technical Supervisor"

Location: Orlando, FL .... on site (no hybrid or remote)

Salary range: Up to $135k with generous employee benefits

The ideal candidate will have:

• Bachelor s Degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
• 7+ years of progressive experience in providing analysis, technical solutions, patching & maintenance, and support of business operations utilizing advanced business applications, including:
• 5+ years of experience working with Oracle Utilities - CCB/MDM or Meter to Cash (Currently CCB 2.9; MDM 2.5 on prem)
• 1+ year of supervisory experience with diverse teams of varying job responsibilities.
• Experience with Java, OUAF, WebLogic, SOA, System Integrations, and APIs (required)
• Salesforce experience a plus
• Strong desire to lead and develop a team dedicated to growth and improvement.
• System administration and development experience (preferred)

Job Functions:

• Responsible for providing leadership, advisement, coordination, and oversight to all aspects of corporate, enterprise and resource planning applications, including but not limited to:
  • Client interface; system incident triage; solution development; release coordination; environment coordination; quality assurance coordination; product vendor interface; IT Operations interface;
  • On-call support; staff development; and performance evaluations.

Primary Functions:

• Supervise and lead the work of an assigned Technology Product Delivery team in day-to-day activities and participate with the management in establishing accountabilities, goals, & objectives;
• Balance team workload and help to ensure effective team outcomes and deliverables; ensure all team tickets (IT Requests) are managed, completed and documented by department s Service Level Agreements; Serve as a subject matter expert across one of the following Enterprise Resource Planning (ERP), Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems;
• Provide application and business expertise for Information Technology and client base, and serve as the primary point of contact for end-users needing functional support and system interaction in business processes;
• Partner with business units to optimize utilization of existing software products, develop business cases for product enhancements, upgrades, and/or replacing existing applications;
• Provide project management leadership across the team; develop project status, plans, and schedules; manage risks, communication to business team, and coordinates testing; prepare workload planning/capacity; directly manage individually assigned projects;
• Provide expertise and consultation for all components in core assignment; directly manage and/or provide back up to individually assigned products; apply understanding across operational areas of OUC and interactions with one of the following product sets Meter to Cash, ERP systems;
• Evaluate employee performance; provide coaching, feedback, and development support and planning for employees, helping to ensure alignment with strategic goals and objectives; delegate assignments and authority as appropriate;
• Participate with management in selection and promotion procedures to include reviewing applicants and interviewing potential new employees to effectively recommend candidates for open positions;
• Ensure compliance with OUC safe work practices and foster a cohesive environment;
• Ensure compliance with standard operating procedures and quality development and documentation standards, including internal and external audit compliance;
• Advocate and monitor application change implementation to be in compliance with change management committee governance;
• Oversee administrative activities, such as preparing department communication/newsletters, maintaining meeting documentation and recaps;
• Provide vendor management leadership, including supporting selection requirements, implementation, contract compliance, and conducting ongoing vendor/product meetings;
• Establish and manage collaboration tools (i.e. Sharepoint, Share drive, Documentum);
• Perform other duties as assigned;

Operations Role:

• Provide leadership in needs assessment and the elicitation of functional requirements for application software using structured user interviewing techniques;
• Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques;
• Lead team to design and execute test plans for unit, integration and user acceptance tests;
• Develop and maintain documentation regarding system functionality: document all issues and their resolution; review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes;

Technology Role:

• Provide leadership in needs assessment and the elicitation of technical requirements for application software using standard system and development methodology techniques;
• Define and document system logical view, general requirements and proposed logical view of structural and technical changes;
• Lead team to design and execute requirements, integrations, and environment to define and support end-to-end testing;
• Develop and maintain documentation regarding system functionality: document all issues and their resolution; maintain general development accepted practices and naming conventions to ensure quality; develop and maintain architectural diagrams and other generally accepted system documentation review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes.

Technical Requirements:

Working knowledge of all, but not limited to the following:

• Assigned technology product and/or enterprise applications (i.e. Oracle EnterpriseOne, Oracle Customer Care & Billing System, Oracle Meter Data Management, Oracle Smart Grid Gateway, Connexo NetSense, EMC Documentum Enterprise Content Management System, Unify Telephony, Unify Unified Communications, Omni-channel, Business Intelligence (BI), data warehouse, Enterprise Service Bus (ESB), Web, and other related key systems);
• Java and SQL;
• Budget reports;
• Request for proposals (RFPs) and contracts;
• Analysis of utility operations and infrastructure practices;
• Utilizing, researching, and piloting new technologies;
• Project management;
• Technology product management;
• Familiarity with all, but not limited to, the following:
• Supervisory responsibilities to include: preparation of performance evaluations, reviewing time sheets and attendance records, summary of work produced, monitoring SLA (Service Level Agreement), and key performance metrics;
• Outside and inside contacts to carry out organization programs or occasional contacts;
• Effective interpersonal, active listening, and written and verbal communication skills;
• Skills related to motivation, encouragement, develop, and resolving conflicts of employees;

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay.

OpTech is an equal opportunity employer and it committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.