Contact Center Solutions Architect Amazon Connect
Salary undisclosed
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TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Job Title: Contact Center Solutions Architect Amazon Connect
Location: Local to DC - Hybrid- Local candidates from the DMV areas are preferred
Duration: Long Term
Client: Will be on Technogen W2 and work for various Banking clients
Pay rate: Market/DOE
Job Description:
Looking for an experienced Solutions Architect to design and oversee the technical architecture of the Amazon Connect deployment, ensuring seamless migration from Genesys Engage. The role involves integrating banking systems, developing scalable solutions, and ensuring security and compliance.
Looking for an experienced Solutions Architect to design and oversee the technical architecture of the Amazon Connect deployment, ensuring seamless migration from Genesys Engage. The role involves integrating banking systems, developing scalable solutions, and ensuring security and compliance.
- Analyze existing Genesys workflows and infrastructure
- Design Amazon Connect architecture (IVR, routing, integrations)
- Develop migration strategies and technical documentation
- Collaborate with DevOps and security teams
- Use tools: AWS (Lambda, API Gateway, S3, VPC), architecture diagramming tools
- Skills: AWS, Genesys, system design, security, banking standards
Tech Stack & Tools:
AWS Services: Amazon Connect, Lambda, API Gateway, S3, KMS, VPC
Integration Tools: MuleSoft, or Custom APIs
Architecture & Diagramming: AWS Architecture Diagrams, Lucidchart, Visio
Qualifications:
Extensive experience with contact center solutions, AWS cloud architecture, and Genesys Engage migration projects.
Strong understanding of security, compliance, and banking standards.
Excellent documentation and communication skills.
Best Regards,
Tajuddin M
Talent Acquisition Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Tajuddin M
Talent Acquisition Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Job Title: Contact Center Solutions Architect Amazon Connect
Location: Local to DC - Hybrid- Local candidates from the DMV areas are preferred
Duration: Long Term
Client: Will be on Technogen W2 and work for various Banking clients
Pay rate: Market/DOE
Job Description:
Looking for an experienced Solutions Architect to design and oversee the technical architecture of the Amazon Connect deployment, ensuring seamless migration from Genesys Engage. The role involves integrating banking systems, developing scalable solutions, and ensuring security and compliance.
Looking for an experienced Solutions Architect to design and oversee the technical architecture of the Amazon Connect deployment, ensuring seamless migration from Genesys Engage. The role involves integrating banking systems, developing scalable solutions, and ensuring security and compliance.
- Analyze existing Genesys workflows and infrastructure
- Design Amazon Connect architecture (IVR, routing, integrations)
- Develop migration strategies and technical documentation
- Collaborate with DevOps and security teams
- Use tools: AWS (Lambda, API Gateway, S3, VPC), architecture diagramming tools
- Skills: AWS, Genesys, system design, security, banking standards
Tech Stack & Tools:
AWS Services: Amazon Connect, Lambda, API Gateway, S3, KMS, VPC
Integration Tools: MuleSoft, or Custom APIs
Architecture & Diagramming: AWS Architecture Diagrams, Lucidchart, Visio
Qualifications:
Extensive experience with contact center solutions, AWS cloud architecture, and Genesys Engage migration projects.
Strong understanding of security, compliance, and banking standards.
Excellent documentation and communication skills.
Best Regards,
Tajuddin M
Talent Acquisition Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Tajuddin M
Talent Acquisition Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job