Project Manager
The Company
Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany O Brien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!
Company Culture
UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:
- Earned Best Places to Work 7 consecutive years!
- Annual increases & bonuses
- Full benefits
- Stock ownership
- Phone reimbursement
- Internal promotions prioritized
- Summer and Christmas party
- Chili cook-off
- Service day
- Semi-casual attire
The Role
The Project Manager is responsible for maintaining a strong relationship within assigned accounts ensuring high levels of customer satisfaction and successful customer implementation. This person works closely with our customers alongside sales, engineering, and our finance teams to manage projects and ensure our design and installation services are executed according to plan and have met or exceeded our customers' expectations. This person will manage the project from the time it is handed off from the sales team to after implementation, ensuring a smooth transition to the customer care (service) team.
Responsibilities
- Internal organization of project documentation
- External communications to client
- Issue resolution
- Organization of project equipment
- Manage project timelines and expectations
- Obtain customer signature upon project completion and referrals
- Ensure solution adoption 30- and 60-days post installation
- Role-specific platforms: Acumatica, HubSpot, Dtools
Competencies
Must-Haves
- Customer Service Experience
- Experience Managing Project Budget
- Bachelor's Degree
Nice-to-Haves
- Audio-Visual, IT, or SaaS Industry Experience
- PMP Certification / Waterfall Methodology
Soft Skills
- Organization
- Communication
- Cross-Function Collaboration
Please take a moment to apply if you feel this is a good fit for you!
The Company
Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany O Brien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!
Company Culture
UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:
- Earned Best Places to Work 7 consecutive years!
- Annual increases & bonuses
- Full benefits
- Stock ownership
- Phone reimbursement
- Internal promotions prioritized
- Summer and Christmas party
- Chili cook-off
- Service day
- Semi-casual attire
The Role
The Project Manager is responsible for maintaining a strong relationship within assigned accounts ensuring high levels of customer satisfaction and successful customer implementation. This person works closely with our customers alongside sales, engineering, and our finance teams to manage projects and ensure our design and installation services are executed according to plan and have met or exceeded our customers' expectations. This person will manage the project from the time it is handed off from the sales team to after implementation, ensuring a smooth transition to the customer care (service) team.
Responsibilities
- Internal organization of project documentation
- External communications to client
- Issue resolution
- Organization of project equipment
- Manage project timelines and expectations
- Obtain customer signature upon project completion and referrals
- Ensure solution adoption 30- and 60-days post installation
- Role-specific platforms: Acumatica, HubSpot, Dtools
Competencies
Must-Haves
- Customer Service Experience
- Experience Managing Project Budget
- Bachelor's Degree
Nice-to-Haves
- Audio-Visual, IT, or SaaS Industry Experience
- PMP Certification / Waterfall Methodology
Soft Skills
- Organization
- Communication
- Cross-Function Collaboration
Please take a moment to apply if you feel this is a good fit for you!