Technical Documentation (External):
* Create comprehensive and clear technical documentation for end users.
* Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
* Collaborate closely with the Product Owner team to gather necessary information.
* Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
* Assist the Product Owner team with outreach to customers during peak Data Submission periods.
* Document software and data submission issues reported
* Present outreach findings to the Product Owner team, management, and division leadership.
* Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
* Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
* Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
* Train and support team members on the new practices, creating internal documentation to ensure proficiency.
II. WORKER SKILLS AND QUALIFICATIONS
Please fill in the "Actual Years Experience" column
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8
Required
Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8
Required
Jira: Experience with Jira or similar application life-cycle management tools
8
Required
Collaboration: Strong ability to work closely with cross-functional teams
8
Required
Communication: Excellent communication skills to effectively work with cross-functional teams
8
Required
Customer Service: Experience in customer service, with strong communication skills.
8
Required
Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8
Required
Training and Support: Experience in training other team members.
8
Preferred
Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.
Technical Documentation (External):
* Create comprehensive and clear technical documentation for end users.
* Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
* Collaborate closely with the Product Owner team to gather necessary information.
* Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
* Assist the Product Owner team with outreach to customers during peak Data Submission periods.
* Document software and data submission issues reported
* Present outreach findings to the Product Owner team, management, and division leadership.
* Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
* Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
* Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
* Train and support team members on the new practices, creating internal documentation to ensure proficiency.
II. WORKER SKILLS AND QUALIFICATIONS
Please fill in the "Actual Years Experience" column
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8
Required
Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8
Required
Jira: Experience with Jira or similar application life-cycle management tools
8
Required
Collaboration: Strong ability to work closely with cross-functional teams
8
Required
Communication: Excellent communication skills to effectively work with cross-functional teams
8
Required
Customer Service: Experience in customer service, with strong communication skills.
8
Required
Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8
Required
Training and Support: Experience in training other team members.
8
Preferred
Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.