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Desktop Support Specialist

Salary undisclosed

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Hi

Job Title: Desktop Support

Location: Paramus, NJ (Onsite)

Contract

Job Summary:

We are seeking a Technical Lead with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Apple OS X, Windows, Desktop Support - Remote, Incident Management, MS Office, Service Now, and Networking. This hybrid role requires a proactive individual who can manage multiple projects efficiently and ensure seamless operations. The position does not require travel and operates during day shifts.

Required Skills:

• Networking

• MS Office

• Windows

• Service Now

• Apple OS X

• Incident Management

• Desktop Support - Remote

Nice to Have Skills:

• Experience in project management methodologies and tools

• Excellent communication and interpersonal skills

• Ability to manage multiple projects simultaneously

• Strong problem-solving and analytical skills

• Experience in a hybrid work model

• Ability to work independently and as part of a team

• Attention to detail and a commitment to quality

• A proactive approach to identifying and addressing issues

Responsibilities:

• Oversee the planning and execution of various projects to ensure timely delivery and alignment with company goals.

• Provide technical support for Apple OS X and Windows environments, ensuring smooth operation and minimal downtime.

• Manage remote desktop support to address and resolve user issues promptly.

• Implement and oversee incident management processes to ensure quick resolution and minimal impact on operations.

• Utilize MS Office tools to create reports, presentations, and documentation for project tracking and stakeholder communication.

• Leverage Service Now for efficient ticket management and workflow automation.

• Collaborate with the networking team to ensure robust and secure network infrastructure.

• Conduct regular project status meetings with stakeholders to provide updates and gather feedback.

• Develop and maintain project documentation, including project plans, risk assessments, and issue logs.

• Ensure compliance with company policies and industry standards in all project activities.

• Provide training and support to team members on technical tools and processes.

• Monitor project budgets and resource allocation to ensure optimal use of company resources.

• Drive continuous improvement initiatives to enhance project delivery and operational efficiency.

Qualifications:

• Must have strong experience in Apple OS X and Windows environments.

• Must possess excellent skills in remote desktop support and incident management.

• Must be proficient in MS Office tools for documentation and reporting.

• Must have hands-on experience with Service Now for ticket management.

• Must have a solid understanding of networking principles and practices.

Nice to have:

• Experience in project management methodologies and tools.

• Excellent communication and interpersonal skills.

• Ability to manage multiple projects simultaneously.

• Strong problem-solving and analytical skills.

• Experience in a hybrid work model.

• Ability to work independently and as part of a team.

• Attention to detail and a commitment to quality.

• A proactive approach to identifying and addressing issues.

Hi

Job Title: Desktop Support

Location: Paramus, NJ (Onsite)

Contract

Job Summary:

We are seeking a Technical Lead with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Apple OS X, Windows, Desktop Support - Remote, Incident Management, MS Office, Service Now, and Networking. This hybrid role requires a proactive individual who can manage multiple projects efficiently and ensure seamless operations. The position does not require travel and operates during day shifts.

Required Skills:

• Networking

• MS Office

• Windows

• Service Now

• Apple OS X

• Incident Management

• Desktop Support - Remote

Nice to Have Skills:

• Experience in project management methodologies and tools

• Excellent communication and interpersonal skills

• Ability to manage multiple projects simultaneously

• Strong problem-solving and analytical skills

• Experience in a hybrid work model

• Ability to work independently and as part of a team

• Attention to detail and a commitment to quality

• A proactive approach to identifying and addressing issues

Responsibilities:

• Oversee the planning and execution of various projects to ensure timely delivery and alignment with company goals.

• Provide technical support for Apple OS X and Windows environments, ensuring smooth operation and minimal downtime.

• Manage remote desktop support to address and resolve user issues promptly.

• Implement and oversee incident management processes to ensure quick resolution and minimal impact on operations.

• Utilize MS Office tools to create reports, presentations, and documentation for project tracking and stakeholder communication.

• Leverage Service Now for efficient ticket management and workflow automation.

• Collaborate with the networking team to ensure robust and secure network infrastructure.

• Conduct regular project status meetings with stakeholders to provide updates and gather feedback.

• Develop and maintain project documentation, including project plans, risk assessments, and issue logs.

• Ensure compliance with company policies and industry standards in all project activities.

• Provide training and support to team members on technical tools and processes.

• Monitor project budgets and resource allocation to ensure optimal use of company resources.

• Drive continuous improvement initiatives to enhance project delivery and operational efficiency.

Qualifications:

• Must have strong experience in Apple OS X and Windows environments.

• Must possess excellent skills in remote desktop support and incident management.

• Must be proficient in MS Office tools for documentation and reporting.

• Must have hands-on experience with Service Now for ticket management.

• Must have a solid understanding of networking principles and practices.

Nice to have:

• Experience in project management methodologies and tools.

• Excellent communication and interpersonal skills.

• Ability to manage multiple projects simultaneously.

• Strong problem-solving and analytical skills.

• Experience in a hybrid work model.

• Ability to work independently and as part of a team.

• Attention to detail and a commitment to quality.

• A proactive approach to identifying and addressing issues.