Strategic Client Manager of Client Success

About PharmaForce

PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.

Position Overview

The Strategic Client Manager of Client Success - Account Management role will have responsibilities for Account Management of oversight in the large Strategic Accounts for all types of customers to include Hospital, Health Center and Grantees. Under the general direction of the Strategic Client Director, VP of Client Success and COO, delivers on the company’s value proposition to its clients. This role cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

Ideal candidates will have a strong business acumen, proven client retention achievements, and a management mindset with experience in the medical field or affiliated roles. Strong account management skills are highly desired.

We are seeking a Strategic Client Manager individual that is passionate for customer impact is to drive to lead and grow. You will have a diverse customer base to help achieve measurable success. Your work will impact our large client base.

Responsibilities

• Drives retention and growth of a large enterprise size accounts.
• Assist in tracking expiring client contracts and identify risk. Owns a strategic plan for renewal and ensures follow through. They also own post plans for accounts lost and how to develop strategies that avoid further losses in the future.
• Deploys PharmaForce advanced, consultative, and strategic approach to account management. This includes working alongside a successful implementation and promotion of various initiatives as outlined by leadership.
• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews.
• Manages client issue escalation process and collaborates with key internal stakeholder partners, elevating high level issues through the organization for complete resolution.
• Monitors their own performance on activities, tasks, contacts, and other material events with clients.
• Prepares on a quarterly or semi-annual basis a State of the Union Review with Management.
• Works with company disciplines to assure that PharmaForce standards are achieved.
• Attends client and PharmaForce networking events and conferences, if needed.
• Conducts job responsibilities in accordance with the standards set out in by PharmaForce, Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications

Required

5 plus years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting.

Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team

Education/Learning Experience

• Required: BA/BS
• Desired: MBA

Desired

• Related experience in 340B, healthcare setting and pharmacy industry.
• Previous experience in an account management, project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing. Ability to manage a large team and large enterprise accounts.

What We Offer

At PharmaForce, we value our employees and offer a comprehensive package to support your career growth and well-being:

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Collaborative and innovative work environment
• Remote-friendly work environment

Work Environment

• Location: Remote
• Travel: None
• Schedule: Full-time

Equal Opportunity Employer

PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

About PharmaForce

PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.

Position Overview

The Strategic Client Manager of Client Success - Account Management role will have responsibilities for Account Management of oversight in the large Strategic Accounts for all types of customers to include Hospital, Health Center and Grantees. Under the general direction of the Strategic Client Director, VP of Client Success and COO, delivers on the company’s value proposition to its clients. This role cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

Ideal candidates will have a strong business acumen, proven client retention achievements, and a management mindset with experience in the medical field or affiliated roles. Strong account management skills are highly desired.

We are seeking a Strategic Client Manager individual that is passionate for customer impact is to drive to lead and grow. You will have a diverse customer base to help achieve measurable success. Your work will impact our large client base.

Responsibilities

• Drives retention and growth of a large enterprise size accounts.
• Assist in tracking expiring client contracts and identify risk. Owns a strategic plan for renewal and ensures follow through. They also own post plans for accounts lost and how to develop strategies that avoid further losses in the future.
• Deploys PharmaForce advanced, consultative, and strategic approach to account management. This includes working alongside a successful implementation and promotion of various initiatives as outlined by leadership.
• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews.
• Manages client issue escalation process and collaborates with key internal stakeholder partners, elevating high level issues through the organization for complete resolution.
• Monitors their own performance on activities, tasks, contacts, and other material events with clients.
• Prepares on a quarterly or semi-annual basis a State of the Union Review with Management.
• Works with company disciplines to assure that PharmaForce standards are achieved.
• Attends client and PharmaForce networking events and conferences, if needed.
• Conducts job responsibilities in accordance with the standards set out in by PharmaForce, Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications

Required

5 plus years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting.

Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team

Education/Learning Experience

• Required: BA/BS
• Desired: MBA

Desired

• Related experience in 340B, healthcare setting and pharmacy industry.
• Previous experience in an account management, project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing. Ability to manage a large team and large enterprise accounts.

What We Offer

At PharmaForce, we value our employees and offer a comprehensive package to support your career growth and well-being:

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Collaborative and innovative work environment
• Remote-friendly work environment

Work Environment

• Location: Remote
• Travel: None
• Schedule: Full-time

Equal Opportunity Employer

PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.