POS Support Lead - Day 1 Onsite
Hi ,
We are Photon, one of the world's largest Digital Platform Engineering company providing a combination of Strategy Consulting, Creative Design and Technology Services to a wide range of customers.
We work with 40% of the Fortune 100 companies. And, we have a repertoire of niche products and experiences that we have designed and built for businesses to fully empower their digital transformation.
Check out our video at
POS Support Lead
Day 1 Onsite
E-commerce Client
Day 1 Onsite
We re seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. You ll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively.
What You ll Do
- Serve as the go-to expert for POS support issues across brands
- Lead and mentor a small support team or manage external support vendors
- Troubleshoot and resolve POS hardware/software issues (Qu POS focus)
- Monitor ticket queues, prioritize critical issues, and drive resolution
- Escalate bugs or outages to Qu and ensure follow-through on fixes
- Maintain support documentation, knowledge base, and runbooks
- Collaborate with IT, Digital, and Ops teams on system updates and deployments
- Ensure compliance with PCI and other security standards
Hi ,
We are Photon, one of the world's largest Digital Platform Engineering company providing a combination of Strategy Consulting, Creative Design and Technology Services to a wide range of customers.
We work with 40% of the Fortune 100 companies. And, we have a repertoire of niche products and experiences that we have designed and built for businesses to fully empower their digital transformation.
Check out our video at
POS Support Lead
Day 1 Onsite
E-commerce Client
Day 1 Onsite
We re seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. You ll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively.
What You ll Do
- Serve as the go-to expert for POS support issues across brands
- Lead and mentor a small support team or manage external support vendors
- Troubleshoot and resolve POS hardware/software issues (Qu POS focus)
- Monitor ticket queues, prioritize critical issues, and drive resolution
- Escalate bugs or outages to Qu and ensure follow-through on fixes
- Maintain support documentation, knowledge base, and runbooks
- Collaborate with IT, Digital, and Ops teams on system updates and deployments
- Ensure compliance with PCI and other security standards