Epicareer Might not Working Properly
Learn More

POS Support Lead - Day 1 Onsite

Salary undisclosed

Checking job availability...

Original
Simplified

Hi ,

We are Photon, one of the world's largest Digital Platform Engineering company providing a combination of Strategy Consulting, Creative Design and Technology Services to a wide range of customers.

We work with 40% of the Fortune 100 companies. And, we have a repertoire of niche products and experiences that we have designed and built for businesses to fully empower their digital transformation.

Check out our video at

POS Support Lead

Day 1 Onsite

E-commerce Client

Day 1 Onsite

We re seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. You ll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively.

What You ll Do

  • Serve as the go-to expert for POS support issues across brands
  • Lead and mentor a small support team or manage external support vendors
  • Troubleshoot and resolve POS hardware/software issues (Qu POS focus)
  • Monitor ticket queues, prioritize critical issues, and drive resolution
  • Escalate bugs or outages to Qu and ensure follow-through on fixes
  • Maintain support documentation, knowledge base, and runbooks
  • Collaborate with IT, Digital, and Ops teams on system updates and deployments
  • Ensure compliance with PCI and other security standards
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Hi ,

We are Photon, one of the world's largest Digital Platform Engineering company providing a combination of Strategy Consulting, Creative Design and Technology Services to a wide range of customers.

We work with 40% of the Fortune 100 companies. And, we have a repertoire of niche products and experiences that we have designed and built for businesses to fully empower their digital transformation.

Check out our video at

POS Support Lead

Day 1 Onsite

E-commerce Client

Day 1 Onsite

We re seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. You ll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively.

What You ll Do

  • Serve as the go-to expert for POS support issues across brands
  • Lead and mentor a small support team or manage external support vendors
  • Troubleshoot and resolve POS hardware/software issues (Qu POS focus)
  • Monitor ticket queues, prioritize critical issues, and drive resolution
  • Escalate bugs or outages to Qu and ensure follow-through on fixes
  • Maintain support documentation, knowledge base, and runbooks
  • Collaborate with IT, Digital, and Ops teams on system updates and deployments
  • Ensure compliance with PCI and other security standards
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job