Director of Operations

Full Time, onsite
21 Plus, Inc.
Manchester, United States of America

Salary undisclosed

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Director of Operations Responsibilities:

Ensure efficient and effective operation of 21 Plus, Inc.
Developing, reviewing and recommending improved operating policies and procedures and ensuring implementation and compliance
Developing and implementing a framework for residential programs in compliance with DDD licensing, Department of Labor and other Government regulatory or funding bodies as they pertain to 21 Plus, Inc.
Ensures training checklists Initial Employee Training (IET) are administered and implemented for direct reports upon hire
Ensures follow up is completed consistently at all levels, across all programs.
Assumes responsibility for providing maximum quality of services to individuals
Evaluating present services and assessing needs in order to recommend to Executive Director to propose modification or expansion of services.
Formulating, in concert with Executive Director plans, programs, and policies governing 21 Plus to enhance client services.
Promotes the community image of 21 Plus, Inc.
Keeps abreast of developments in the field of developmental disabilities through statewide provider agency meetings, provider agency newsletters, subscriptions to national organizations, and formal training. Consider and make recommendations to Executive Director regarding new trends in the field of developmental disabilities.
Directly supervises vocational and residential programs.
Meets with all Senior Program Administrators (SPA’s) on a weekly basis. Creating agenda, maintaining action plan, and following up on completion of action steps
Provides program support to all 21 Plus programs/employees on a daily basis while utilizing the appropriate chain of command.
Assisting in resolving problems regarding staff or clients where necessary while utilizing the appropriate chain of command.
Responsible for authoring and monitoring behavior plans.
Sample client files monthly in the homes routinely to ensure compliance with agency and licensing standards are monitored by SPAs. Provide feedback to SPA including corrective feedback if indicated, and determine collaboratively appropriate follow up for plan of correction and supporting site supervisors.
Directly supervises residential SPAs, Behavior Specialist, BCBA, MCM(s), and the Operations Administrator
Responsible for their development, oversight, and support.
Reviews and approves timesheets for all direct reports.
Ensures direct reports adhere to prescribed work schedule on a weekly basis
Responsible for assessing qualifications for the position, interviewing and hiring for these positions as needed.
Ensure Behavior plans are implemented and monitored by Behaviorist
Filling in or developing a contingency plan in the event of absence or vacancy in any of these positions.
Back-up administrator on-call on a rotating basis throughout the year in conjunction with SPAs.
On an as needed basis, attends scheduling meeting when meetings are deemed necessary
(Meetings have been cancelled with new monthly schedule format)
Reviews Monthly Schedules on the 15th of the month for the following month
Accessible for Administrative back up at all times
Attends or calls meetings as necessary to ensure efficient operation of programs or to address and resolve conflict
Attends Interdisciplinary Team (IDT) or Individual Service Plan (ISP) meetings as necessary
Ensures compliance with all aspects of state inspections with various departments, including but not limited to, Office of Licensing Inspection (OLI), Provider Performance Monitoring Unit (PPMU), Critical Incident Monitoring Unit (CIMU), Special Response Unit (SRU)
Attends licensing inspections
Attends OLI exit conference
Authors/oversees OLI plan of correction annually
Maintains accurate program descriptions, making changes and submitting to Office of Housing and Resource Development for review as needed.
Renews Annex As for residential programs annually
Follows up to ensure PPMU plan of corrections have been completed
Follows up to ensure CIMU plan of corrections have been completed
Assists in providing support for families and significant others through parent meetings, respite services, and newsletter.
Renews Annex A’s annually per Division of Developmentally Disabilities timelines
Coordinates expansion projects from beginning to opening of programs, working with all DDD personnel, contractors, families, individuals served, and vendors.
Processes all Unusual Incident Reports. Acts as liaison between DDD and Twenty-One Plus for UIR’s
Fills in for Senior Program Administrators when needed
Fills in for Executive Director when needed
Conducts various trainings throughout the year on an as needed basis
Reviews/Revises IHP’s as needed
Attends licensing inspections ass time permits
Attends CARF & DDL exit conferences
Authors/oversees DDL plan of correction annually
Assumes responsibility for providing maximum quality of client services by
Evaluating present services and assessing needs in order to make recommendations to Executive Director for modification or expansion of services.
Stay up to date on information, publications trends in the field from partner and peer agencies in regards to providing quality services
c. Initiating problem-solving strategies for improving the quality of care, quality of services, and implementing those strategies.
d. Researching creative, solution-based ideas, for feasibility and understanding of a problem
Implement departmental goals as part of the agencies strategic plan
Completes in-house licensing inspection per Agency policy
Works with Executive Director and Finance Director
To review and monitor program budgets for residential programs.
Ensures sound, fiscal management of each program.
Monitors PA/APA/GHA overtime on a weekly basis
Monitors SPA oversight of program and individual financials
Addresses concerns and follow up regarding financial audits
Completes Payee update forms as required
Any special projects that may arise that require collaboration between departments.
To review incident reports and UIRs for closure, trend analysis, and follow up
To discuss outcome of Abuse Neglect Exploitation- Rights Restrictions investigations to determine appropriate discipline and training required to prevent future incidents individually and systemically.
Investigates allegations of abuse neglect exploitation and rights restriction as needed
To work collaboratively in following up to ensure staff receive training required for employment and Medicaid eligibility.
To work collaboratively to develop and implement training that will assist with the training or staff and supervisors
To ensure that all program maintenance issues are being addressed
Administering corrective action as needed
Ensuring clear and timely communication of changes in employee status
Ensuring that plan of corrections for Workman’s Compensation Agency are completed in a timely manner
Reviews vacancy and turnover reports for trends and analysis
Works collaboratively to create new programs to address recruitment and retention
Ensures that new hire employees are assigned a schedule based on program needs
The requirements for checks of criminal background, the central registry, the child abuse registry, and drug testing.
Cooperates with all investigations, inquiries, and inspections
Participate in all committees and meeting as requested by Executive Director.
Any other projects and duties which may be assigned by the Executive Director

Director of Operations Qualifications

Must be at least 18 years old, have a valid NJ Driver’s License with an acceptable record of safe driving
High School Diploma / GED (verifiable)
Bachelor’s degree in Human Services or related field
Strong understanding of regulatory compliance.
Excellent computer skills
Must be an innovative problem solver with excellent oral, writing and organizational skills.
Must be a strong advocate for the individuals served by 21 Plus.
Demonstrates an understanding of the Agency’s philosophy and mission statement.
Excellent verbal and writing skills.
Excellent organizational skills.
Demonstrated proficiency in facilitating inter-program communication.

UPON EMPLOYMENT:

Physical exam stating applicant can perform duties of the job.
Proof of negative drug test results.
Proof of Mantoux skin test showing negative results.
Ability to pass a Child Abuse Record Information (CARI) check.
Ability to pass a criminal background check (fingerprinting, DHS Central Registry, Medicaid Fraud Exclusion List)

Director of Operations Responsibilities:

Ensure efficient and effective operation of 21 Plus, Inc.
Developing, reviewing and recommending improved operating policies and procedures and ensuring implementation and compliance
Developing and implementing a framework for residential programs in compliance with DDD licensing, Department of Labor and other Government regulatory or funding bodies as they pertain to 21 Plus, Inc.
Ensures training checklists Initial Employee Training (IET) are administered and implemented for direct reports upon hire
Ensures follow up is completed consistently at all levels, across all programs.
Assumes responsibility for providing maximum quality of services to individuals
Evaluating present services and assessing needs in order to recommend to Executive Director to propose modification or expansion of services.
Formulating, in concert with Executive Director plans, programs, and policies governing 21 Plus to enhance client services.
Promotes the community image of 21 Plus, Inc.
Keeps abreast of developments in the field of developmental disabilities through statewide provider agency meetings, provider agency newsletters, subscriptions to national organizations, and formal training. Consider and make recommendations to Executive Director regarding new trends in the field of developmental disabilities.
Directly supervises vocational and residential programs.
Meets with all Senior Program Administrators (SPA’s) on a weekly basis. Creating agenda, maintaining action plan, and following up on completion of action steps
Provides program support to all 21 Plus programs/employees on a daily basis while utilizing the appropriate chain of command.
Assisting in resolving problems regarding staff or clients where necessary while utilizing the appropriate chain of command.
Responsible for authoring and monitoring behavior plans.
Sample client files monthly in the homes routinely to ensure compliance with agency and licensing standards are monitored by SPAs. Provide feedback to SPA including corrective feedback if indicated, and determine collaboratively appropriate follow up for plan of correction and supporting site supervisors.
Directly supervises residential SPAs, Behavior Specialist, BCBA, MCM(s), and the Operations Administrator
Responsible for their development, oversight, and support.
Reviews and approves timesheets for all direct reports.
Ensures direct reports adhere to prescribed work schedule on a weekly basis
Responsible for assessing qualifications for the position, interviewing and hiring for these positions as needed.
Ensure Behavior plans are implemented and monitored by Behaviorist
Filling in or developing a contingency plan in the event of absence or vacancy in any of these positions.
Back-up administrator on-call on a rotating basis throughout the year in conjunction with SPAs.
On an as needed basis, attends scheduling meeting when meetings are deemed necessary
(Meetings have been cancelled with new monthly schedule format)
Reviews Monthly Schedules on the 15th of the month for the following month
Accessible for Administrative back up at all times
Attends or calls meetings as necessary to ensure efficient operation of programs or to address and resolve conflict
Attends Interdisciplinary Team (IDT) or Individual Service Plan (ISP) meetings as necessary
Ensures compliance with all aspects of state inspections with various departments, including but not limited to, Office of Licensing Inspection (OLI), Provider Performance Monitoring Unit (PPMU), Critical Incident Monitoring Unit (CIMU), Special Response Unit (SRU)
Attends licensing inspections
Attends OLI exit conference
Authors/oversees OLI plan of correction annually
Maintains accurate program descriptions, making changes and submitting to Office of Housing and Resource Development for review as needed.
Renews Annex As for residential programs annually
Follows up to ensure PPMU plan of corrections have been completed
Follows up to ensure CIMU plan of corrections have been completed
Assists in providing support for families and significant others through parent meetings, respite services, and newsletter.
Renews Annex A’s annually per Division of Developmentally Disabilities timelines
Coordinates expansion projects from beginning to opening of programs, working with all DDD personnel, contractors, families, individuals served, and vendors.
Processes all Unusual Incident Reports. Acts as liaison between DDD and Twenty-One Plus for UIR’s
Fills in for Senior Program Administrators when needed
Fills in for Executive Director when needed
Conducts various trainings throughout the year on an as needed basis
Reviews/Revises IHP’s as needed
Attends licensing inspections ass time permits
Attends CARF & DDL exit conferences
Authors/oversees DDL plan of correction annually
Assumes responsibility for providing maximum quality of client services by
Evaluating present services and assessing needs in order to make recommendations to Executive Director for modification or expansion of services.
Stay up to date on information, publications trends in the field from partner and peer agencies in regards to providing quality services
c. Initiating problem-solving strategies for improving the quality of care, quality of services, and implementing those strategies.
d. Researching creative, solution-based ideas, for feasibility and understanding of a problem
Implement departmental goals as part of the agencies strategic plan
Completes in-house licensing inspection per Agency policy
Works with Executive Director and Finance Director
To review and monitor program budgets for residential programs.
Ensures sound, fiscal management of each program.
Monitors PA/APA/GHA overtime on a weekly basis
Monitors SPA oversight of program and individual financials
Addresses concerns and follow up regarding financial audits
Completes Payee update forms as required
Any special projects that may arise that require collaboration between departments.
To review incident reports and UIRs for closure, trend analysis, and follow up
To discuss outcome of Abuse Neglect Exploitation- Rights Restrictions investigations to determine appropriate discipline and training required to prevent future incidents individually and systemically.
Investigates allegations of abuse neglect exploitation and rights restriction as needed
To work collaboratively in following up to ensure staff receive training required for employment and Medicaid eligibility.
To work collaboratively to develop and implement training that will assist with the training or staff and supervisors
To ensure that all program maintenance issues are being addressed
Administering corrective action as needed
Ensuring clear and timely communication of changes in employee status
Ensuring that plan of corrections for Workman’s Compensation Agency are completed in a timely manner
Reviews vacancy and turnover reports for trends and analysis
Works collaboratively to create new programs to address recruitment and retention
Ensures that new hire employees are assigned a schedule based on program needs
The requirements for checks of criminal background, the central registry, the child abuse registry, and drug testing.
Cooperates with all investigations, inquiries, and inspections
Participate in all committees and meeting as requested by Executive Director.
Any other projects and duties which may be assigned by the Executive Director

Director of Operations Qualifications

Must be at least 18 years old, have a valid NJ Driver’s License with an acceptable record of safe driving
High School Diploma / GED (verifiable)
Bachelor’s degree in Human Services or related field
Strong understanding of regulatory compliance.
Excellent computer skills
Must be an innovative problem solver with excellent oral, writing and organizational skills.
Must be a strong advocate for the individuals served by 21 Plus.
Demonstrates an understanding of the Agency’s philosophy and mission statement.
Excellent verbal and writing skills.
Excellent organizational skills.
Demonstrated proficiency in facilitating inter-program communication.

UPON EMPLOYMENT:

Physical exam stating applicant can perform duties of the job.
Proof of negative drug test results.
Proof of Mantoux skin test showing negative results.
Ability to pass a Child Abuse Record Information (CARI) check.
Ability to pass a criminal background check (fingerprinting, DHS Central Registry, Medicaid Fraud Exclusion List)