Social Analytics and Escalations Manager, YouTube Operations

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Los Angeles, CA, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in public relations, media relations, or communications.
• Experience in social media or customer support.
• Experience with social analytics tools (i.e. Brandwatch, Sprinklr, Netbase, Meltwater).
  
  

Preferred qualifications:

• Experience writing boolean logic and synthesizing social data into executive reports.
• Experience in real-time social monitoring/alerting workflows and brand crisis reporting.
• Excellent verbal and written communication skills.
  
  

About The Job

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns based on understanding of journalists' interests; engage in face-to-face meetings with commentators and other opinion formers; develop print and web-based material supporting these campaigns; and counter misinformation that might interfere with our business and ability to serve our users. We're looking for great communicators who can understand complex issues and explain them in person and also via well written, simple blog posts, FAQs, video scripts and more.

As a manager, you'll be responsible for a product area externally, or an executive or functional group internally. You'll act as a strategic partner, thoughtfully piecing together pitch ideas or weaving related materials into the larger business picture.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Represent a business or product area, acting as a spokesperson with minimal guidance.
• Collaborate with agencies on projects by supporting objectives, driving tasks or work streams, and providing content.
• Gather, synthesize, and draft responses to editorial inquiries and requests for information release.
• Create communication plans and materials (e.g., emails, press releases, pitches, marketing copy, announcements, presentations articles, social media content) to publicize and promote communications and public relations programs, facilities, events, or objectives amongst external audiences.
• Conduct analysis, optimize business performance, and deliver execution.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Los Angeles, CA, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in public relations, media relations, or communications.
• Experience in social media or customer support.
• Experience with social analytics tools (i.e. Brandwatch, Sprinklr, Netbase, Meltwater).
  
  

Preferred qualifications:

• Experience writing boolean logic and synthesizing social data into executive reports.
• Experience in real-time social monitoring/alerting workflows and brand crisis reporting.
• Excellent verbal and written communication skills.
  
  

About The Job

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns based on understanding of journalists' interests; engage in face-to-face meetings with commentators and other opinion formers; develop print and web-based material supporting these campaigns; and counter misinformation that might interfere with our business and ability to serve our users. We're looking for great communicators who can understand complex issues and explain them in person and also via well written, simple blog posts, FAQs, video scripts and more.

As a manager, you'll be responsible for a product area externally, or an executive or functional group internally. You'll act as a strategic partner, thoughtfully piecing together pitch ideas or weaving related materials into the larger business picture.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Represent a business or product area, acting as a spokesperson with minimal guidance.
• Collaborate with agencies on projects by supporting objectives, driving tasks or work streams, and providing content.
• Gather, synthesize, and draft responses to editorial inquiries and requests for information release.
• Create communication plans and materials (e.g., emails, press releases, pitches, marketing copy, announcements, presentations articles, social media content) to publicize and promote communications and public relations programs, facilities, events, or objectives amongst external audiences.
• Conduct analysis, optimize business performance, and deliver execution.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .