IT Performance Manager 2 / Service Delivery Manager

OTSI (Object Technology Solutions, Inc), we have an immediate opening for a Job Title IT Performance Manager 2 / Service Delivery Manager with one of our direct clients.

Job Title: IT Performance Manager 2 / Service Delivery Manager

Work Location: Overland Park, KS (Onsite)

Duration: 6+ Months Contract

Job Description:

Functional Title: Service Delivery Manager AV / TEAMS Administrator

Our Client is looking for a Service Delivery Manager to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

This Service Delivery Manager role will be responsible for managing and maintaining the Audio Visual and TEAMS platform throughout the organization.

Key Responsibilities:

• Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
• Providing technical support and troubleshooting for hardware and TEAMS related issues.
• Monitoring TEAMS environment, performance and usage to identify and resolve issues.
• Develop and deliver training sessions for end-users.
• Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
• Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
• Investigating and proposing upgrades and improvements to enhance user experience.
• Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
• Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
• Testing and troubleshooting issues with network and communication team.
• Leading and collaborating with others on the team.
• Establish and maintain strong working relationships with internal clients throughout the organization.
• Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
• Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
• Identify, lead, and contribute to process improvement opportunities.
• Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.

Skills:

• Customer service focus, strong communication and organizational skills
• Ability to prioritize work and client requests
• The ideal candidate will be self-motivated with a positive customer service attitude.
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
• Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting
• Must be able to work both independently or with a group
• Be able to lift up to 50 pounds, sit and stand for extended periods.
• Occasional overtime, after hour and weekend work as required, this role will have global support responsibilities
• Familiarity with Service Now a plus
• ATEM SDI extreme ISO, PTZ optics experience a plus
• Must have OSHA 10 hour within 6 months of employment
• Local travel in the metro area will be required
• Regional travel within the US may occasionally be required

About us:

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our Center of Excellence:

• Data & Analytics
• Digital Transformation
• QA & Automation
• Enterprise Applications
• Disruptive Technologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

OTSI (Object Technology Solutions, Inc), we have an immediate opening for a Job Title IT Performance Manager 2 / Service Delivery Manager with one of our direct clients.

Job Title: IT Performance Manager 2 / Service Delivery Manager

Work Location: Overland Park, KS (Onsite)

Duration: 6+ Months Contract

Job Description:

Functional Title: Service Delivery Manager AV / TEAMS Administrator

Our Client is looking for a Service Delivery Manager to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

This Service Delivery Manager role will be responsible for managing and maintaining the Audio Visual and TEAMS platform throughout the organization.

Key Responsibilities:

• Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
• Providing technical support and troubleshooting for hardware and TEAMS related issues.
• Monitoring TEAMS environment, performance and usage to identify and resolve issues.
• Develop and deliver training sessions for end-users.
• Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
• Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
• Investigating and proposing upgrades and improvements to enhance user experience.
• Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
• Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
• Testing and troubleshooting issues with network and communication team.
• Leading and collaborating with others on the team.
• Establish and maintain strong working relationships with internal clients throughout the organization.
• Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
• Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
• Identify, lead, and contribute to process improvement opportunities.
• Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.

Skills:

• Customer service focus, strong communication and organizational skills
• Ability to prioritize work and client requests
• The ideal candidate will be self-motivated with a positive customer service attitude.
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
• Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting
• Must be able to work both independently or with a group
• Be able to lift up to 50 pounds, sit and stand for extended periods.
• Occasional overtime, after hour and weekend work as required, this role will have global support responsibilities
• Familiarity with Service Now a plus
• ATEM SDI extreme ISO, PTZ optics experience a plus
• Must have OSHA 10 hour within 6 months of employment
• Local travel in the metro area will be required
• Regional travel within the US may occasionally be required

About us:

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.

Our Center of Excellence:

• Data & Analytics
• Digital Transformation
• QA & Automation
• Enterprise Applications
• Disruptive Technologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.