Technical Writer

Job ID: TX-70125069

Remote/Local TX Govt Technical Writer with Jira, Training, TSDS/TEA experience

Location: Austin, TX (TEA)
Duration: 3 Months
Position: 1

Skills:
8 Required Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8 Required Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Required Jira: Experience with Jira or similar application life-cycle management tools
8 Required Collaboration: Strong ability to work closely with cross-functional teams
8 Required Communication: Excellent communication skills to effectively work with cross-functional teams
8 Required Customer Service: Experience in customer service, with strong communication skills.
8 Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8 Required Training and Support: Experience in training other team members.
8 Preferred Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

Job Description:
Technical Documentation (External):
Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
Collaborate closely with the Product Owner team to gather necessary information.
Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
Present outreach findings to the Product Owner team, management, and division leadership.
Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):
Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job ID: TX-70125069

Remote/Local TX Govt Technical Writer with Jira, Training, TSDS/TEA experience

Location: Austin, TX (TEA)
Duration: 3 Months
Position: 1

Skills:
8 Required Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8 Required Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Required Jira: Experience with Jira or similar application life-cycle management tools
8 Required Collaboration: Strong ability to work closely with cross-functional teams
8 Required Communication: Excellent communication skills to effectively work with cross-functional teams
8 Required Customer Service: Experience in customer service, with strong communication skills.
8 Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8 Required Training and Support: Experience in training other team members.
8 Preferred Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

Job Description:
Technical Documentation (External):
Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
Collaborate closely with the Product Owner team to gather necessary information.
Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
Present outreach findings to the Product Owner team, management, and division leadership.
Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):
Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.