Production Services Specialist

job summary:

Position Summary

• Production Services Specialist (Production Support Role)
• Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics, Splunk, Kafka, Python, Autosys). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.

location: Chandler, Arizona

job type: Contract

salary: $55.06 - 65.06 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Support of on-call rotation for off-hours and weekend support as needed.

qualifications:

• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Excellent written and verbal communication skills (English)
• Proven knowledge in some or all of the following: Java/J2EE, Dynatrace or App Dynamic, Splunk, Kafka, Python.
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event driven and schedule driven batch processes

skills:

• Core Java
• Secondary Skill
• MS SQL Server
• Tertiary Skill
• Oracle SQL / PLSQL

Desired Skills

• Microstrategy, Cognos, Tableau

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

job summary:

Position Summary

• Production Services Specialist (Production Support Role)
• Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics, Splunk, Kafka, Python, Autosys). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.

location: Chandler, Arizona

job type: Contract

salary: $55.06 - 65.06 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Support of on-call rotation for off-hours and weekend support as needed.

qualifications:

• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Excellent written and verbal communication skills (English)
• Proven knowledge in some or all of the following: Java/J2EE, Dynatrace or App Dynamic, Splunk, Kafka, Python.
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event driven and schedule driven batch processes

skills:

• Core Java
• Secondary Skill
• MS SQL Server
• Tertiary Skill
• Oracle SQL / PLSQL

Desired Skills

• Microstrategy, Cognos, Tableau

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.