Genesys Routing Technical Lead
Must have expertise in Genesys routing, ORS/IRD development, Cloud CX and JavaScript.
Strong experience in Genesys ORS (Orchestration Routing Server) application development.
Proficiency in Genesys IRD (Interaction Routing Designer).
Solid understanding of the Genesys Framework and exposure to Genesys Reporting.
Expertise in Genesys Cloud CX platform.
Proficient in JavaScript for custom routing logic and integrations.
Serve as the technical lead for the Genesys Routing team.
Collaborate with routing engineers to design and implement routing solutions.
Deliver high-quality routing applications and support continuous improvement initiatives.
Must have expertise in Genesys routing, ORS/IRD development, Cloud CX and JavaScript.
Strong experience in Genesys ORS (Orchestration Routing Server) application development.
Proficiency in Genesys IRD (Interaction Routing Designer).
Solid understanding of the Genesys Framework and exposure to Genesys Reporting.
Expertise in Genesys Cloud CX platform.
Proficient in JavaScript for custom routing logic and integrations.
Serve as the technical lead for the Genesys Routing team.
Collaborate with routing engineers to design and implement routing solutions.
Deliver high-quality routing applications and support continuous improvement initiatives.