Implementation and Onboarding Specialist
Location: Brooklyn, New York
Job Type: Full-Time, In-Person
About VIBE:VIBE is a cutting-edge Point of Sale (POS) software company that helps retail businesses streamline sales, inventory, and customer management with an all-in-one solution. Our POS system integrates advanced hardware, software, and AI tools to maximize efficiency and accuracy. At VIBE, we're committed to helping businesses thrive in a fast-paced, data-driven world by delivering innovative solutions that simplify operations and drive results.
About the role:As an Implementation and Onboarding Specialist, you'll help new clients get started with VIBE’s POS system. You’ll guide them through setting up the system, provide training, and be their go-to person for questions and support. Your job will ensure that clients are comfortable using the system and can make the most of its features right from the start.
Key Responsibilities:- Client Onboarding: Assist new clients with setting up and getting familiar with VIBE’s POS system.
- Training: Help clients learn how to use the system, both in person and remotely.
- Support: Answer client questions, troubleshoot problems, and provide solutions during the onboarding process.
- Team Collaboration: Work with Account Executives to ensure clients have a smooth transition from close to the full use of our system.
- Experience in client facing roles, retail, or fintech
- Clear, friendly communication skills and a love for working with people
- A team-first mindset and the ability to work across departments
- Familiarity with SaaS or POS systems is a bonus, but not a deal-breaker
Why Join us?
If you're passionate about technology, enjoy working with clients, and want to help retail businesses succeed with innovative tools—we’d love to have you on our team!
Location: Brooklyn, New York
Job Type: Full-Time, In-Person
About VIBE:VIBE is a cutting-edge Point of Sale (POS) software company that helps retail businesses streamline sales, inventory, and customer management with an all-in-one solution. Our POS system integrates advanced hardware, software, and AI tools to maximize efficiency and accuracy. At VIBE, we're committed to helping businesses thrive in a fast-paced, data-driven world by delivering innovative solutions that simplify operations and drive results.
About the role:As an Implementation and Onboarding Specialist, you'll help new clients get started with VIBE’s POS system. You’ll guide them through setting up the system, provide training, and be their go-to person for questions and support. Your job will ensure that clients are comfortable using the system and can make the most of its features right from the start.
Key Responsibilities:- Client Onboarding: Assist new clients with setting up and getting familiar with VIBE’s POS system.
- Training: Help clients learn how to use the system, both in person and remotely.
- Support: Answer client questions, troubleshoot problems, and provide solutions during the onboarding process.
- Team Collaboration: Work with Account Executives to ensure clients have a smooth transition from close to the full use of our system.
- Experience in client facing roles, retail, or fintech
- Clear, friendly communication skills and a love for working with people
- A team-first mindset and the ability to work across departments
- Familiarity with SaaS or POS systems is a bonus, but not a deal-breaker
Why Join us?
If you're passionate about technology, enjoy working with clients, and want to help retail businesses succeed with innovative tools—we’d love to have you on our team!