Nuance Application Developer
Position # 1: Nuance Application Developer
Yrs of Exp: 8-12 yrs.
JD:
About the Opportunity:
An exciting opportunity to nurture your career with Client, one of the *'s reputed IT service and consulting companies. We are looking for a highly skilled professional with strong knowledge on application development and migration within Nuance environment and integration with Cisco Contact Center. The ideal candidate will play a vital role in consultation, development, implementation, migration of Nuance applications.
Responsibilities:
- Lead and contribute to the overall designing of Nuance application development, migration and integration with Cisco Contact Center.
- Development, implementation, configuration, migration and integration with Cisco Contact Center.
- Coordinate with internal teams and external vendors to streamline the development and implementation process.
- Follow change management processes to execute the implementation and upgrade steps.
- Troubleshoot technical issues and fix issues during the implementation and upgrade phase.
- Perform end-to-end project implementation, ensuring adherence to timelines.
- Oversee quality assurance processes to identify and address any issues during the implementation and upgrade phase.
- Perform thorough testing to ensure each function and feature is working as expected.
- Participate in UAT with the customer to ensure the solution meets their expectations.
- Provide post-implementation support for ongoing issues and deliver a positive user experience.
- Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.
- Bachelor s degree in computer science, Information Technology, or equivalent.
- Proven experience in Nuance application development, migration and integration with Cisco Contact Center environment.
- Strong understanding of contact center technologies, telephony, and 3rd-party application integrations.
- Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
- Self-motivated, muti-tasking and capable of working independently with minimal supervision.
- Flexibility with work timings to align with customer s working hours and project delivery timelines.
Additional Job Details:
About Tanisha Systems, Inc.
Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.
Want to read more about Tanisha Systems? Visit us at
Position # 1: Nuance Application Developer
Yrs of Exp: 8-12 yrs.
JD:
About the Opportunity:
An exciting opportunity to nurture your career with Client, one of the *'s reputed IT service and consulting companies. We are looking for a highly skilled professional with strong knowledge on application development and migration within Nuance environment and integration with Cisco Contact Center. The ideal candidate will play a vital role in consultation, development, implementation, migration of Nuance applications.
Responsibilities:
- Lead and contribute to the overall designing of Nuance application development, migration and integration with Cisco Contact Center.
- Development, implementation, configuration, migration and integration with Cisco Contact Center.
- Coordinate with internal teams and external vendors to streamline the development and implementation process.
- Follow change management processes to execute the implementation and upgrade steps.
- Troubleshoot technical issues and fix issues during the implementation and upgrade phase.
- Perform end-to-end project implementation, ensuring adherence to timelines.
- Oversee quality assurance processes to identify and address any issues during the implementation and upgrade phase.
- Perform thorough testing to ensure each function and feature is working as expected.
- Participate in UAT with the customer to ensure the solution meets their expectations.
- Provide post-implementation support for ongoing issues and deliver a positive user experience.
- Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.
- Bachelor s degree in computer science, Information Technology, or equivalent.
- Proven experience in Nuance application development, migration and integration with Cisco Contact Center environment.
- Strong understanding of contact center technologies, telephony, and 3rd-party application integrations.
- Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
- Self-motivated, muti-tasking and capable of working independently with minimal supervision.
- Flexibility with work timings to align with customer s working hours and project delivery timelines.
Additional Job Details:
About Tanisha Systems, Inc.
Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.
Want to read more about Tanisha Systems? Visit us at