Job: AWS and Application Virtualization Engineer --- Remote Job --- Full Time Position

• Provide rapid response to escalated technical issues, aiming to acknowledge and provide initial support within 30 minutes
• Strive to resolve 90% of escalated issues within 48 hours
• Efficiently escalate unresolved issues to appropriate teams with clear documentation
• Provide initial on-call escalation support for critical infrastructure issues as needed, following established escalation procedures.

• Provide dedicated technical support for onboarding a large number of seasonal employees during the tax season, ensuring their smooth transition into the Intuit technology environment
• Focus on resolving issues related to the Secure Browser, endpoint setup, and access to necessary applications for seasonal employees

• Provide ongoing technical support for onboarding classes ranging from 4,000 to 16,000 users throughout the year, focusing on resolving issues related to the Secure Browser

• Assist in the redesign of the Intuit technology stack to ensure seamless integration with cloud PCs and the Secure Browser
• Provide comprehensive support for application, operating system, and hardware issues encountered by the Live Expert community, including seasonal employees
• Maintain a strong understanding of critical infrastructure systems supporting Live Experts, cloud PCs, and the Secure Browser, contributing to their improvement and maintenance

• Install, configure, upgrade, maintain, and troubleshoot physical and virtual endpoints (including AWS Workspaces) for both permanent and seasonal employees
• Develop and maintain comprehensive documentation for device configurations, procedures, and technical specifications

• Effectively troubleshoot and resolve incidents, escalating when necessary
• Develop and maintain standards and operational documentation for physical and virtual environments

• Respond promptly and professionally to customer inquiries and concerns from all users, including seasonal employees
• Build and maintain strong relationships with customers, focusing on exceeding expectations in terms of service delivery, quality, responsiveness, and problem-solving
  

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Provide rapid response to escalated technical issues, aiming to acknowledge and provide initial support within 30 minutes
• Strive to resolve 90% of escalated issues within 48 hours
• Efficiently escalate unresolved issues to appropriate teams with clear documentation
• Provide initial on-call escalation support for critical infrastructure issues as needed, following established escalation procedures.

• Provide dedicated technical support for onboarding a large number of seasonal employees during the tax season, ensuring their smooth transition into the Intuit technology environment
• Focus on resolving issues related to the Secure Browser, endpoint setup, and access to necessary applications for seasonal employees

• Provide ongoing technical support for onboarding classes ranging from 4,000 to 16,000 users throughout the year, focusing on resolving issues related to the Secure Browser

• Assist in the redesign of the Intuit technology stack to ensure seamless integration with cloud PCs and the Secure Browser
• Provide comprehensive support for application, operating system, and hardware issues encountered by the Live Expert community, including seasonal employees
• Maintain a strong understanding of critical infrastructure systems supporting Live Experts, cloud PCs, and the Secure Browser, contributing to their improvement and maintenance

• Install, configure, upgrade, maintain, and troubleshoot physical and virtual endpoints (including AWS Workspaces) for both permanent and seasonal employees
• Develop and maintain comprehensive documentation for device configurations, procedures, and technical specifications

• Effectively troubleshoot and resolve incidents, escalating when necessary
• Develop and maintain standards and operational documentation for physical and virtual environments

• Respond promptly and professionally to customer inquiries and concerns from all users, including seasonal employees
• Build and maintain strong relationships with customers, focusing on exceeding expectations in terms of service delivery, quality, responsiveness, and problem-solving
  

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.