Microsoft Office 365 / Teams Support (L2)
Job Description:
We are seeking an experienced Level 2 Support Engineer for Microsoft Office 365 and Teams to join our onsite team in Cincinnati, OH. This role includes L1 and L2 support responsibilities across the Microsoft 365 ecosystem.
Key Responsibilities:
Advanced support for Exchange Online, SharePoint Online, Teams, OneDrive
Mail flow, mailbox lifecycle, spam filtering, and transport rules troubleshooting
SharePoint site collection management, permissions, sync, and document collaboration
OneDrive and Teams issue resolution
Group/Distribution List management
Power Platform (basic app/flow support)
On-call support and participation in bridge calls
Escalate complex issues to L3 support when necessary
Requirements:
Proven experience with Microsoft 365 administration and troubleshooting
Strong knowledge of Exchange Online and SharePoint Online
Hands-on experience with Microsoft Teams, Power Platform, and OneDrive
Willingness to work onsite in Cincinnati, OH
U.S. Citizenship required
Apply now if you're ready to support a dynamic enterprise Microsoft 365 environment!
Job Description:
We are seeking an experienced Level 2 Support Engineer for Microsoft Office 365 and Teams to join our onsite team in Cincinnati, OH. This role includes L1 and L2 support responsibilities across the Microsoft 365 ecosystem.
Key Responsibilities:
Advanced support for Exchange Online, SharePoint Online, Teams, OneDrive
Mail flow, mailbox lifecycle, spam filtering, and transport rules troubleshooting
SharePoint site collection management, permissions, sync, and document collaboration
OneDrive and Teams issue resolution
Group/Distribution List management
Power Platform (basic app/flow support)
On-call support and participation in bridge calls
Escalate complex issues to L3 support when necessary
Requirements:
Proven experience with Microsoft 365 administration and troubleshooting
Strong knowledge of Exchange Online and SharePoint Online
Hands-on experience with Microsoft Teams, Power Platform, and OneDrive
Willingness to work onsite in Cincinnati, OH
U.S. Citizenship required
Apply now if you're ready to support a dynamic enterprise Microsoft 365 environment!