IT Service Desk Consultant
One of our clients in the government domain is looking for an IT Service Desk Consultant with prior Tech support experience who can handle phone calls and emails from users, solving problems related to computer software, website navigation, login issues, and other technical issues.
IT Service Desk Consultant
Remote
Long Term Contract
Rate: $18/hr on W2 Max (without benefits)
Candidates must be able to provide their own laptop/computer, USB headset, and a consistent Internet connection.
Responsibilities:
- Receive phone calls and emails from users having problems with using computer software, website navigation, login issues, and other related technical issues.
- Escalate issues by defined procedures.
- Assist users through problem-solving steps.
- Use available tools and resources to research and resolve technical problems.
- Provide accurate information to end users promptly.
- Ability to multitask while interacting with customers and documenting tickets.
- Adhere to established quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills, both written and spoken.
Required Skills:
- Call Center experience
- Help desk or call center technical Support
- Ability to type 40+ WPM
Education:
- High school diploma or GED required.
One of our clients in the government domain is looking for an IT Service Desk Consultant with prior Tech support experience who can handle phone calls and emails from users, solving problems related to computer software, website navigation, login issues, and other technical issues.
IT Service Desk Consultant
Remote
Long Term Contract
Rate: $18/hr on W2 Max (without benefits)
Candidates must be able to provide their own laptop/computer, USB headset, and a consistent Internet connection.
Responsibilities:
- Receive phone calls and emails from users having problems with using computer software, website navigation, login issues, and other related technical issues.
- Escalate issues by defined procedures.
- Assist users through problem-solving steps.
- Use available tools and resources to research and resolve technical problems.
- Provide accurate information to end users promptly.
- Ability to multitask while interacting with customers and documenting tickets.
- Adhere to established quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills, both written and spoken.
Required Skills:
- Call Center experience
- Help desk or call center technical Support
- Ability to type 40+ WPM
Education:
- High school diploma or GED required.