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IT Service Desk Consultant

Salary undisclosed

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One of our clients in the government domain is looking for an IT Service Desk Consultant with prior Tech support experience who can handle phone calls and emails from users, solving problems related to computer software, website navigation, login issues, and other technical issues.

IT Service Desk Consultant

Remote

Long Term Contract

Rate: $18/hr on W2 Max (without benefits)

Candidates must be able to provide their own laptop/computer, USB headset, and a consistent Internet connection.

Responsibilities:

  • Receive phone calls and emails from users having problems with using computer software, website navigation, login issues, and other related technical issues.
  • Escalate issues by defined procedures.
  • Assist users through problem-solving steps.
  • Use available tools and resources to research and resolve technical problems.
  • Provide accurate information to end users promptly.
  • Ability to multitask while interacting with customers and documenting tickets.
  • Adhere to established quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills, both written and spoken.

Required Skills:

  • Call Center experience
  • Help desk or call center technical Support
  • Ability to type 40+ WPM

Education:

  • High school diploma or GED required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

One of our clients in the government domain is looking for an IT Service Desk Consultant with prior Tech support experience who can handle phone calls and emails from users, solving problems related to computer software, website navigation, login issues, and other technical issues.

IT Service Desk Consultant

Remote

Long Term Contract

Rate: $18/hr on W2 Max (without benefits)

Candidates must be able to provide their own laptop/computer, USB headset, and a consistent Internet connection.

Responsibilities:

  • Receive phone calls and emails from users having problems with using computer software, website navigation, login issues, and other related technical issues.
  • Escalate issues by defined procedures.
  • Assist users through problem-solving steps.
  • Use available tools and resources to research and resolve technical problems.
  • Provide accurate information to end users promptly.
  • Ability to multitask while interacting with customers and documenting tickets.
  • Adhere to established quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills, both written and spoken.

Required Skills:

  • Call Center experience
  • Help desk or call center technical Support
  • Ability to type 40+ WPM

Education:

  • High school diploma or GED required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job