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Main responsibilities of this role include:
- Acting as a point of contact for end-users to receive support and maintenance for systems in a Windows and Linux environment;
- Effectively using your knowledge base and other tools to diagnose and resolve hardware, software, network and account-related issues;
- Deploying, installing, and maintaining PCs and software, including tending to all adds, moves, and changes;
- Appropriately documenting all required information in call tracking system;
- Diligently creating and maintaining knowledge base as appropriate;
- Exercising appropriate workflow and time management;
- Carrying out additional duties, which may vary based on your skillset and your specialization.
Requirements Include:
- Familiarity with common IP networking technologies and troubleshooting techniques.
- Excellent communication, presentation, and client-facing skills.
- Demonstrated responsiveness, resourcefulness, and follow through.
Additional Preferred Qualifications Include:
- One to two years of experience in an IT-related field.
- Experience in administering accounts and policies in an Active Directory environment.
- Proficiency with troubleshooting and resolving problems pertaining to workstation connectivity, MS Office, and malware.
- Ability to debug and improve infrastructure installation and configuration scripts written in PowerShell and BASH.
- Experience with Linux repository management, system patching, and CLI administration.
- MCSE or Industry-level certification such as LPI or similar.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Main responsibilities of this role include:
- Acting as a point of contact for end-users to receive support and maintenance for systems in a Windows and Linux environment;
- Effectively using your knowledge base and other tools to diagnose and resolve hardware, software, network and account-related issues;
- Deploying, installing, and maintaining PCs and software, including tending to all adds, moves, and changes;
- Appropriately documenting all required information in call tracking system;
- Diligently creating and maintaining knowledge base as appropriate;
- Exercising appropriate workflow and time management;
- Carrying out additional duties, which may vary based on your skillset and your specialization.
Requirements Include:
- Familiarity with common IP networking technologies and troubleshooting techniques.
- Excellent communication, presentation, and client-facing skills.
- Demonstrated responsiveness, resourcefulness, and follow through.
Additional Preferred Qualifications Include:
- One to two years of experience in an IT-related field.
- Experience in administering accounts and policies in an Active Directory environment.
- Proficiency with troubleshooting and resolving problems pertaining to workstation connectivity, MS Office, and malware.
- Ability to debug and improve infrastructure installation and configuration scripts written in PowerShell and BASH.
- Experience with Linux repository management, system patching, and CLI administration.
- MCSE or Industry-level certification such as LPI or similar.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job