Project manager(Payment Background)

Duties

• Managing the implementation of a MySchoolBucks external project. Setting up and directing project/program schedules and budgets. Monitoring project/program from initiation through delivery or completion, interfacing with customers. Coordinating/organizing interdepartmental activities, ensuring completion of the specific project/program on schedule and within budget constraints.
• Leading others to solve complex problems where significant initiative and independent judgment are required
• Developing and presenting project communications to influence key internal and external stakeholders (e.g., executive leaders, vendors, suppliers, and contractors), while serving as the liaison to and partner with the project/program sponsor
• Setting project/program expectations and implementation plans, monitoring success against business objectives, and recommending adjustments to approach in response to changing business needs
• Leading cross-functional, cross-business project teams and teams of project managers
• Developing proposals and establishing business cases for projects/programs, including identifying, securing, and coordinating resources and building leadership consensus around objectives
• Interface and manage project resources located in various offices around the nation, in multiple time zones
• Negotiating with stakeholders and sponsors to set expectations and build consensus around project objectives
• Request, prepare, and compile documents for data entry
• Check source documents for accuracy, certify data, and correct data where necessary
• Responds to challenges in a creative, objective, and practical manner and meet each situation as an opportunity for success
• Work as part of a team with the ability to collaborate effectively with colleagues
• Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation
• Logs & escalates design, reliability, and maintenance problems to the Development, Product & Q/A team leads
• Maintains hyper focus on customer satisfaction and notifies upper-level management of any challenges that could jeopardize the relationship with the customer

Skills

• 5-7 years of cross-functional, cross-disciplinary project management and business analysis experience in Technology or Software related fields preferred
• Knowledge of the key components of project management (e.g., scope, time, cost, quality, human resources, communication, risk, integration) and associated tools and methodologies
• Experience managing complex projects, with multi-month/year timelines
• Expected to be able to implement MySchoolBucks product
• Excellent interpersonal and customer relationship skills required
• Ability to communicate effectively over the phone, online as a presenter, and in writing
• Ability to work under time constraints and balance multiple projects and priorities
• Ability to work effectively within and across all departments within the organization
• Detail-oriented with excellent organizational, and problem-solving skills
• Self-motivated with excellent research skills
• Ability to commit to, and execute on schedule
• Basic understanding of Microsoft SQL databases is a plus
• Required to travel within the Los Angeles Unified School District to visit school sites as needed
• Willing to travel based on customer and business needs (2-3 times a year)
• Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel)
• Strong Microsoft Excel knowledge, data manipulation, Excel formulas etc...
• Working knowledge of office equipment, computer hardware, and peripheral devices
• Strong customer service focus

Education

• Four year degree (BA/BS) preferred but not mandatory with adequate experience
• Project Management Certifications (desired, although not required)
• 2-4 years' experience on customer technical support help desk preferred
• Experience in the K-12 school foodservice market is highly desired

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Duties

• Managing the implementation of a MySchoolBucks external project. Setting up and directing project/program schedules and budgets. Monitoring project/program from initiation through delivery or completion, interfacing with customers. Coordinating/organizing interdepartmental activities, ensuring completion of the specific project/program on schedule and within budget constraints.
• Leading others to solve complex problems where significant initiative and independent judgment are required
• Developing and presenting project communications to influence key internal and external stakeholders (e.g., executive leaders, vendors, suppliers, and contractors), while serving as the liaison to and partner with the project/program sponsor
• Setting project/program expectations and implementation plans, monitoring success against business objectives, and recommending adjustments to approach in response to changing business needs
• Leading cross-functional, cross-business project teams and teams of project managers
• Developing proposals and establishing business cases for projects/programs, including identifying, securing, and coordinating resources and building leadership consensus around objectives
• Interface and manage project resources located in various offices around the nation, in multiple time zones
• Negotiating with stakeholders and sponsors to set expectations and build consensus around project objectives
• Request, prepare, and compile documents for data entry
• Check source documents for accuracy, certify data, and correct data where necessary
• Responds to challenges in a creative, objective, and practical manner and meet each situation as an opportunity for success
• Work as part of a team with the ability to collaborate effectively with colleagues
• Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation
• Logs & escalates design, reliability, and maintenance problems to the Development, Product & Q/A team leads
• Maintains hyper focus on customer satisfaction and notifies upper-level management of any challenges that could jeopardize the relationship with the customer

Skills

• 5-7 years of cross-functional, cross-disciplinary project management and business analysis experience in Technology or Software related fields preferred
• Knowledge of the key components of project management (e.g., scope, time, cost, quality, human resources, communication, risk, integration) and associated tools and methodologies
• Experience managing complex projects, with multi-month/year timelines
• Expected to be able to implement MySchoolBucks product
• Excellent interpersonal and customer relationship skills required
• Ability to communicate effectively over the phone, online as a presenter, and in writing
• Ability to work under time constraints and balance multiple projects and priorities
• Ability to work effectively within and across all departments within the organization
• Detail-oriented with excellent organizational, and problem-solving skills
• Self-motivated with excellent research skills
• Ability to commit to, and execute on schedule
• Basic understanding of Microsoft SQL databases is a plus
• Required to travel within the Los Angeles Unified School District to visit school sites as needed
• Willing to travel based on customer and business needs (2-3 times a year)
• Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel)
• Strong Microsoft Excel knowledge, data manipulation, Excel formulas etc...
• Working knowledge of office equipment, computer hardware, and peripheral devices
• Strong customer service focus

Education

• Four year degree (BA/BS) preferred but not mandatory with adequate experience
• Project Management Certifications (desired, although not required)
• 2-4 years' experience on customer technical support help desk preferred
• Experience in the K-12 school foodservice market is highly desired

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.