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Service Desk 1

Salary undisclosed

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Job Description
  • Required to have a dedicated workspace at home and be able to work from home without distractions.
  • Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
  • Escalate issues in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use available tools and resources to research and resolve technical problems.
  • Provide accurate information to end users in a timely manner.
  • Ability to multitask while interacting with customers and documenting tickets.
  • Adhere to established quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Qualifications:

  • Call Center experience. Required 3 Years
  • Help desk or call center technical Support. Required 1 Years
  • High school diploma or GED required. Required
  • Ability to type 40+ WPM Required
  • Experience with ServiceNow, Salesforce, or similar ticketing systems. Desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Job Description
  • Required to have a dedicated workspace at home and be able to work from home without distractions.
  • Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
  • Escalate issues in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use available tools and resources to research and resolve technical problems.
  • Provide accurate information to end users in a timely manner.
  • Ability to multitask while interacting with customers and documenting tickets.
  • Adhere to established quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Qualifications:

  • Call Center experience. Required 3 Years
  • Help desk or call center technical Support. Required 1 Years
  • High school diploma or GED required. Required
  • Ability to type 40+ WPM Required
  • Experience with ServiceNow, Salesforce, or similar ticketing systems. Desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job