T
Conversational AI Trainer
Salary undisclosed
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Simplified
Top Skills' Details
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Description
Job Summary
Proven experience in articulating and refining design solutions with partners. Demonstrated experience collaborating with software engineers and other development team members to bring to life e2e experiences. Excellent visual, written, and verbal communication skills. Strong abilities in building chatbot interactions via tools such as voiceflow and evaluating interaction design to ensure high quality experiences for customers. A strong portfolio demonstrating both personal and team-based work.
Required Skills: Proven experience designing chat operated user interfaces or conversational agents. Expertise in qualitative user research methods and research analysis Expertise in creating, conducting, and analyzing usability evaluations Interactive prototyping skills Technical writing and communications design QA / Regression Testing.
Top Skills - MUST HAVE
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Key Responsibilities
NLU Maintenance
o Develop, implement, and maintain NLU models to improve chatbot understanding and response accuracy.
o Continuously update and refine NLU mappings based on user interactions and feedback.
Data Analysis and Model Training
o Analyze user data to identify trends and areas for improvement in NLU performance.
o Train and fine-tune NLU models using machine learning techniques and relevant datasets.
Collaboration and Integration
o Work closely with the IT (GCIT) team to ensure seamless integration of NLU models with chatbot platforms.
o Collaborate with the CX team to align NLU enhancements with customer experience goals.
Performance Monitoring and Reporting
o Monitor the performance of NLU models and platforms, identifying and addressing any issues.
o Generate regular reports on NLU performance metrics and provide insights for continuous improvement.
Proactive Content Development
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Quality Assurance
o Conduct regular quality assurance tests to ensure the accuracy and reliability of NLU models.
o Implement feedback loops to continuously improve NLU performance.
Qualifications
Education
Skills
Voiceflow, BigQuery, Chatbot
Top Skills Details
Voiceflow,BigQuery,Chatbot
Additional Skills & Qualifications
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $45.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Description
Job Summary
Proven experience in articulating and refining design solutions with partners. Demonstrated experience collaborating with software engineers and other development team members to bring to life e2e experiences. Excellent visual, written, and verbal communication skills. Strong abilities in building chatbot interactions via tools such as voiceflow and evaluating interaction design to ensure high quality experiences for customers. A strong portfolio demonstrating both personal and team-based work.
Required Skills: Proven experience designing chat operated user interfaces or conversational agents. Expertise in qualitative user research methods and research analysis Expertise in creating, conducting, and analyzing usability evaluations Interactive prototyping skills Technical writing and communications design QA / Regression Testing.
Top Skills - MUST HAVE
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Key Responsibilities
NLU Maintenance
o Develop, implement, and maintain NLU models to improve chatbot understanding and response accuracy.
o Continuously update and refine NLU mappings based on user interactions and feedback.
Data Analysis and Model Training
o Analyze user data to identify trends and areas for improvement in NLU performance.
o Train and fine-tune NLU models using machine learning techniques and relevant datasets.
Collaboration and Integration
o Work closely with the IT (GCIT) team to ensure seamless integration of NLU models with chatbot platforms.
o Collaborate with the CX team to align NLU enhancements with customer experience goals.
Performance Monitoring and Reporting
o Monitor the performance of NLU models and platforms, identifying and addressing any issues.
o Generate regular reports on NLU performance metrics and provide insights for continuous improvement.
Proactive Content Development
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Quality Assurance
o Conduct regular quality assurance tests to ensure the accuracy and reliability of NLU models.
o Implement feedback loops to continuously improve NLU performance.
Qualifications
Education
Skills
Voiceflow, BigQuery, Chatbot
Top Skills Details
Voiceflow,BigQuery,Chatbot
Additional Skills & Qualifications
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $45.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Top Skills' Details
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Description
Job Summary
Proven experience in articulating and refining design solutions with partners. Demonstrated experience collaborating with software engineers and other development team members to bring to life e2e experiences. Excellent visual, written, and verbal communication skills. Strong abilities in building chatbot interactions via tools such as voiceflow and evaluating interaction design to ensure high quality experiences for customers. A strong portfolio demonstrating both personal and team-based work.
Required Skills: Proven experience designing chat operated user interfaces or conversational agents. Expertise in qualitative user research methods and research analysis Expertise in creating, conducting, and analyzing usability evaluations Interactive prototyping skills Technical writing and communications design QA / Regression Testing.
Top Skills - MUST HAVE
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Key Responsibilities
NLU Maintenance
o Develop, implement, and maintain NLU models to improve chatbot understanding and response accuracy.
o Continuously update and refine NLU mappings based on user interactions and feedback.
Data Analysis and Model Training
o Analyze user data to identify trends and areas for improvement in NLU performance.
o Train and fine-tune NLU models using machine learning techniques and relevant datasets.
Collaboration and Integration
o Work closely with the IT (GCIT) team to ensure seamless integration of NLU models with chatbot platforms.
o Collaborate with the CX team to align NLU enhancements with customer experience goals.
Performance Monitoring and Reporting
o Monitor the performance of NLU models and platforms, identifying and addressing any issues.
o Generate regular reports on NLU performance metrics and provide insights for continuous improvement.
Proactive Content Development
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Quality Assurance
o Conduct regular quality assurance tests to ensure the accuracy and reliability of NLU models.
o Implement feedback loops to continuously improve NLU performance.
Qualifications
Education
Skills
Voiceflow, BigQuery, Chatbot
Top Skills Details
Voiceflow,BigQuery,Chatbot
Additional Skills & Qualifications
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $45.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Description
Job Summary
Proven experience in articulating and refining design solutions with partners. Demonstrated experience collaborating with software engineers and other development team members to bring to life e2e experiences. Excellent visual, written, and verbal communication skills. Strong abilities in building chatbot interactions via tools such as voiceflow and evaluating interaction design to ensure high quality experiences for customers. A strong portfolio demonstrating both personal and team-based work.
Required Skills: Proven experience designing chat operated user interfaces or conversational agents. Expertise in qualitative user research methods and research analysis Expertise in creating, conducting, and analyzing usability evaluations Interactive prototyping skills Technical writing and communications design QA / Regression Testing.
Top Skills - MUST HAVE
Conversational Designer experience
Chat design experience
Technical skills - able to work with flow builder tools: BigQuery, Google Dialogflow, Voiceflow
Key Responsibilities
NLU Maintenance
o Develop, implement, and maintain NLU models to improve chatbot understanding and response accuracy.
o Continuously update and refine NLU mappings based on user interactions and feedback.
Data Analysis and Model Training
o Analyze user data to identify trends and areas for improvement in NLU performance.
o Train and fine-tune NLU models using machine learning techniques and relevant datasets.
Collaboration and Integration
o Work closely with the IT (GCIT) team to ensure seamless integration of NLU models with chatbot platforms.
o Collaborate with the CX team to align NLU enhancements with customer experience goals.
Performance Monitoring and Reporting
o Monitor the performance of NLU models and platforms, identifying and addressing any issues.
o Generate regular reports on NLU performance metrics and provide insights for continuous improvement.
Proactive Content Development
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Quality Assurance
o Conduct regular quality assurance tests to ensure the accuracy and reliability of NLU models.
o Implement feedback loops to continuously improve NLU performance.
Qualifications
Education
Skills
Voiceflow, BigQuery, Chatbot
Top Skills Details
Voiceflow,BigQuery,Chatbot
Additional Skills & Qualifications
o Work with CX team to develop proactive content strategies to address common user queries and improve chatbot interactions.
o Work with the CX Senior Manager to implement content updates based on data and trending topics.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $45.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job