T
Desktop Support
Salary undisclosed
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Description
Monitor multiple information technology systems and perform incident management and/or address
service requests related to IT systems and applications. Responsible for IT assets, per defined processes
as required by the position.
Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing
assets.
Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of
desktops, laptops, and accessories. Prepare shipments to remote sites as
needed. Track shipments to ensure successful delivery and keep customers updated on
shipment status.
Assist with asset issues that escalate beyond the status of the incident. Coordinate with the
appropriate team members to troubleshoot and resolve issues.
Schedule and coordinate warranty work for desktops and laptops. Prepare out of date desktops
and laptops for recycling. Perform work in support of the lifecycle process for the end user
technology assets.
Receive incoming IT equipment from vendors; prepare and ship IT equipment to ONE Gas
locations.
Perform basic application and infrastructure monitoring functions.
Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT
tickets as they are completed.
Triage and diagnose end user technology issues.
Assist with facilities projects that require infrastructure technology.
Assist other IT teams in support of their projects in the field that include networking technology.
Complete administrative level support duties. Collaborate with other IT teams.
Perform imaging tasks for new and/or restored desktops and laptops.
Regular and reliable attendance is required in the performance of the job.
Employee may be required to perform additional duties as assigned.
Applicable driver's license.
Working knowledge relative to:
Computer hardware
Awareness of Networking
Communications
Working knowledge of current infrastructure technologies and the ability to understand and support
the following as required by position:
Desktop/laptop hardware, operating systems, and Office suite
IP networking
Event monitoring, logging, and data collection techniques
Virtualization Technologies
Windows desktop operating system
Working knowledge of current infrastructure technologies and the ability to understand and support the
following as required by position:
Windows servers
Linux Operating systems
CISCO switching and routing
Ability to interact with client calls, provide customer service, and respond to IT requests. An
understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems
such as Service Now.
Experience with the application of math and algebra.
Demonstrated ability working with data reporting tools such as Excel.
Ability to identify, research, and analyze system hardware problems and perform system
evaluations.
Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
Demonstrated ability to read and write fluently in English.
Skills
Asset inventory, ServiceNow, Linux, Hardware, Active Directory, Asset management, Windows, Windows Server
Top Skills Details
Asset inventory, ServiceNow, Linux ,Hardware ,Active Directory
Additional Skills & Qualifications
none
Experience Level
Intermediate
We have one position for in house desktop support and one that will require travel of 50% or more.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tulsa,OK.
Application Deadline
This position is anticipated to close on May 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Monitor multiple information technology systems and perform incident management and/or address
service requests related to IT systems and applications. Responsible for IT assets, per defined processes
as required by the position.
Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing
assets.
Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of
desktops, laptops, and accessories. Prepare shipments to remote sites as
needed. Track shipments to ensure successful delivery and keep customers updated on
shipment status.
Assist with asset issues that escalate beyond the status of the incident. Coordinate with the
appropriate team members to troubleshoot and resolve issues.
Schedule and coordinate warranty work for desktops and laptops. Prepare out of date desktops
and laptops for recycling. Perform work in support of the lifecycle process for the end user
technology assets.
Receive incoming IT equipment from vendors; prepare and ship IT equipment to ONE Gas
locations.
Perform basic application and infrastructure monitoring functions.
Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT
tickets as they are completed.
Triage and diagnose end user technology issues.
Assist with facilities projects that require infrastructure technology.
Assist other IT teams in support of their projects in the field that include networking technology.
Complete administrative level support duties. Collaborate with other IT teams.
Perform imaging tasks for new and/or restored desktops and laptops.
Regular and reliable attendance is required in the performance of the job.
Employee may be required to perform additional duties as assigned.
Applicable driver's license.
Working knowledge relative to:
Computer hardware
Awareness of Networking
Communications
Working knowledge of current infrastructure technologies and the ability to understand and support
the following as required by position:
Desktop/laptop hardware, operating systems, and Office suite
IP networking
Event monitoring, logging, and data collection techniques
Virtualization Technologies
Windows desktop operating system
Working knowledge of current infrastructure technologies and the ability to understand and support the
following as required by position:
Windows servers
Linux Operating systems
CISCO switching and routing
Ability to interact with client calls, provide customer service, and respond to IT requests. An
understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems
such as Service Now.
Experience with the application of math and algebra.
Demonstrated ability working with data reporting tools such as Excel.
Ability to identify, research, and analyze system hardware problems and perform system
evaluations.
Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
Demonstrated ability to read and write fluently in English.
Skills
Asset inventory, ServiceNow, Linux, Hardware, Active Directory, Asset management, Windows, Windows Server
Top Skills Details
Asset inventory, ServiceNow, Linux ,Hardware ,Active Directory
Additional Skills & Qualifications
none
Experience Level
Intermediate
We have one position for in house desktop support and one that will require travel of 50% or more.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tulsa,OK.
Application Deadline
This position is anticipated to close on May 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
Monitor multiple information technology systems and perform incident management and/or address
service requests related to IT systems and applications. Responsible for IT assets, per defined processes
as required by the position.
Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing
assets.
Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of
desktops, laptops, and accessories. Prepare shipments to remote sites as
needed. Track shipments to ensure successful delivery and keep customers updated on
shipment status.
Assist with asset issues that escalate beyond the status of the incident. Coordinate with the
appropriate team members to troubleshoot and resolve issues.
Schedule and coordinate warranty work for desktops and laptops. Prepare out of date desktops
and laptops for recycling. Perform work in support of the lifecycle process for the end user
technology assets.
Receive incoming IT equipment from vendors; prepare and ship IT equipment to ONE Gas
locations.
Perform basic application and infrastructure monitoring functions.
Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT
tickets as they are completed.
Triage and diagnose end user technology issues.
Assist with facilities projects that require infrastructure technology.
Assist other IT teams in support of their projects in the field that include networking technology.
Complete administrative level support duties. Collaborate with other IT teams.
Perform imaging tasks for new and/or restored desktops and laptops.
Regular and reliable attendance is required in the performance of the job.
Employee may be required to perform additional duties as assigned.
Applicable driver's license.
Working knowledge relative to:
Computer hardware
Awareness of Networking
Communications
Working knowledge of current infrastructure technologies and the ability to understand and support
the following as required by position:
Desktop/laptop hardware, operating systems, and Office suite
IP networking
Event monitoring, logging, and data collection techniques
Virtualization Technologies
Windows desktop operating system
Working knowledge of current infrastructure technologies and the ability to understand and support the
following as required by position:
Windows servers
Linux Operating systems
CISCO switching and routing
Ability to interact with client calls, provide customer service, and respond to IT requests. An
understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems
such as Service Now.
Experience with the application of math and algebra.
Demonstrated ability working with data reporting tools such as Excel.
Ability to identify, research, and analyze system hardware problems and perform system
evaluations.
Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
Demonstrated ability to read and write fluently in English.
Skills
Asset inventory, ServiceNow, Linux, Hardware, Active Directory, Asset management, Windows, Windows Server
Top Skills Details
Asset inventory, ServiceNow, Linux ,Hardware ,Active Directory
Additional Skills & Qualifications
none
Experience Level
Intermediate
We have one position for in house desktop support and one that will require travel of 50% or more.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tulsa,OK.
Application Deadline
This position is anticipated to close on May 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Monitor multiple information technology systems and perform incident management and/or address
service requests related to IT systems and applications. Responsible for IT assets, per defined processes
as required by the position.
Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing
assets.
Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of
desktops, laptops, and accessories. Prepare shipments to remote sites as
needed. Track shipments to ensure successful delivery and keep customers updated on
shipment status.
Assist with asset issues that escalate beyond the status of the incident. Coordinate with the
appropriate team members to troubleshoot and resolve issues.
Schedule and coordinate warranty work for desktops and laptops. Prepare out of date desktops
and laptops for recycling. Perform work in support of the lifecycle process for the end user
technology assets.
Receive incoming IT equipment from vendors; prepare and ship IT equipment to ONE Gas
locations.
Perform basic application and infrastructure monitoring functions.
Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT
tickets as they are completed.
Triage and diagnose end user technology issues.
Assist with facilities projects that require infrastructure technology.
Assist other IT teams in support of their projects in the field that include networking technology.
Complete administrative level support duties. Collaborate with other IT teams.
Perform imaging tasks for new and/or restored desktops and laptops.
Regular and reliable attendance is required in the performance of the job.
Employee may be required to perform additional duties as assigned.
Applicable driver's license.
Working knowledge relative to:
Computer hardware
Awareness of Networking
Communications
Working knowledge of current infrastructure technologies and the ability to understand and support
the following as required by position:
Desktop/laptop hardware, operating systems, and Office suite
IP networking
Event monitoring, logging, and data collection techniques
Virtualization Technologies
Windows desktop operating system
Working knowledge of current infrastructure technologies and the ability to understand and support the
following as required by position:
Windows servers
Linux Operating systems
CISCO switching and routing
Ability to interact with client calls, provide customer service, and respond to IT requests. An
understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems
such as Service Now.
Experience with the application of math and algebra.
Demonstrated ability working with data reporting tools such as Excel.
Ability to identify, research, and analyze system hardware problems and perform system
evaluations.
Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
Demonstrated ability to read and write fluently in English.
Skills
Asset inventory, ServiceNow, Linux, Hardware, Active Directory, Asset management, Windows, Windows Server
Top Skills Details
Asset inventory, ServiceNow, Linux ,Hardware ,Active Directory
Additional Skills & Qualifications
none
Experience Level
Intermediate
We have one position for in house desktop support and one that will require travel of 50% or more.
Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tulsa,OK.
Application Deadline
This position is anticipated to close on May 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job