T
Noc Technician
Salary undisclosed
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Description
Client is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team.
- Shift: Night shift - Will train on days until they are up to speed.
- Probably 11:30pm-7:30am M-F to start, but the schedule can be flexible to 4 10's down the road.
POSITION PURPOSE:
The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. Position directly monitors client network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
PRIMARY RESPONSIBLILITES:
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
Trouble ticket management and documentation
Troubleshooting DWDM, MPLS, and SONET network equipment
Read and interpret CLR/DLRs
Perform remote resolution of faults through various Network Management Systems (NMS)
Monitor network performance after maintenance and network/DC changes
Work closely with Operations and Engineering to ensure quick circuit activation
Provide network assistance to Data Center technicians.
Correspond with customers with ticket updates and technical support
Interpret and implement MOPs for Network changes and upgrades
SKILLS AND ABILITIES:
Familiarity with trouble ticking systems
Strong customer service skills
Knowledge of LAN/WAN technologies.
DWDM and/or MPLS fundamentals.
Must be able to work a flexible schedule in a 24x7 environment
Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
Multi-task and maintain composure in a demanding work environment.
Nokia, ADVA, Ekinops and MRV experience, preferred
Familiarity with trouble ticking systems, preferred
Knowledge of Fiber optic fundamentals, preferred
Experience performing circuit testing procedures and test equipment, preferred
Nokia, ADVA, Ekinops and MRV experience.
Skills
noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting
Top Skills Details
noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia,mpls,dwdm,sonet
Additional Skills & Qualifications
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
Minimum 1 year in telecommunications or equivalent technical training
Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
Soft Skills:
Go Getter
Ability to learn quickly
Great soft skills - Customer facing
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team.
- Shift: Night shift - Will train on days until they are up to speed.
- Probably 11:30pm-7:30am M-F to start, but the schedule can be flexible to 4 10's down the road.
POSITION PURPOSE:
The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. Position directly monitors client network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
PRIMARY RESPONSIBLILITES:
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
Trouble ticket management and documentation
Troubleshooting DWDM, MPLS, and SONET network equipment
Read and interpret CLR/DLRs
Perform remote resolution of faults through various Network Management Systems (NMS)
Monitor network performance after maintenance and network/DC changes
Work closely with Operations and Engineering to ensure quick circuit activation
Provide network assistance to Data Center technicians.
Correspond with customers with ticket updates and technical support
Interpret and implement MOPs for Network changes and upgrades
SKILLS AND ABILITIES:
Familiarity with trouble ticking systems
Strong customer service skills
Knowledge of LAN/WAN technologies.
DWDM and/or MPLS fundamentals.
Must be able to work a flexible schedule in a 24x7 environment
Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
Multi-task and maintain composure in a demanding work environment.
Nokia, ADVA, Ekinops and MRV experience, preferred
Familiarity with trouble ticking systems, preferred
Knowledge of Fiber optic fundamentals, preferred
Experience performing circuit testing procedures and test equipment, preferred
Nokia, ADVA, Ekinops and MRV experience.
Skills
noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting
Top Skills Details
noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia,mpls,dwdm,sonet
Additional Skills & Qualifications
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
Minimum 1 year in telecommunications or equivalent technical training
Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
Soft Skills:
Go Getter
Ability to learn quickly
Great soft skills - Customer facing
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description
Client is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team.
- Shift: Night shift - Will train on days until they are up to speed.
- Probably 11:30pm-7:30am M-F to start, but the schedule can be flexible to 4 10's down the road.
POSITION PURPOSE:
The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. Position directly monitors client network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
PRIMARY RESPONSIBLILITES:
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
Trouble ticket management and documentation
Troubleshooting DWDM, MPLS, and SONET network equipment
Read and interpret CLR/DLRs
Perform remote resolution of faults through various Network Management Systems (NMS)
Monitor network performance after maintenance and network/DC changes
Work closely with Operations and Engineering to ensure quick circuit activation
Provide network assistance to Data Center technicians.
Correspond with customers with ticket updates and technical support
Interpret and implement MOPs for Network changes and upgrades
SKILLS AND ABILITIES:
Familiarity with trouble ticking systems
Strong customer service skills
Knowledge of LAN/WAN technologies.
DWDM and/or MPLS fundamentals.
Must be able to work a flexible schedule in a 24x7 environment
Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
Multi-task and maintain composure in a demanding work environment.
Nokia, ADVA, Ekinops and MRV experience, preferred
Familiarity with trouble ticking systems, preferred
Knowledge of Fiber optic fundamentals, preferred
Experience performing circuit testing procedures and test equipment, preferred
Nokia, ADVA, Ekinops and MRV experience.
Skills
noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting
Top Skills Details
noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia,mpls,dwdm,sonet
Additional Skills & Qualifications
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
Minimum 1 year in telecommunications or equivalent technical training
Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
Soft Skills:
Go Getter
Ability to learn quickly
Great soft skills - Customer facing
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team.
- Shift: Night shift - Will train on days until they are up to speed.
- Probably 11:30pm-7:30am M-F to start, but the schedule can be flexible to 4 10's down the road.
POSITION PURPOSE:
The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. Position directly monitors client network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
PRIMARY RESPONSIBLILITES:
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
Trouble ticket management and documentation
Troubleshooting DWDM, MPLS, and SONET network equipment
Read and interpret CLR/DLRs
Perform remote resolution of faults through various Network Management Systems (NMS)
Monitor network performance after maintenance and network/DC changes
Work closely with Operations and Engineering to ensure quick circuit activation
Provide network assistance to Data Center technicians.
Correspond with customers with ticket updates and technical support
Interpret and implement MOPs for Network changes and upgrades
SKILLS AND ABILITIES:
Familiarity with trouble ticking systems
Strong customer service skills
Knowledge of LAN/WAN technologies.
DWDM and/or MPLS fundamentals.
Must be able to work a flexible schedule in a 24x7 environment
Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
Multi-task and maintain composure in a demanding work environment.
Nokia, ADVA, Ekinops and MRV experience, preferred
Familiarity with trouble ticking systems, preferred
Knowledge of Fiber optic fundamentals, preferred
Experience performing circuit testing procedures and test equipment, preferred
Nokia, ADVA, Ekinops and MRV experience.
Skills
noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting
Top Skills Details
noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia,mpls,dwdm,sonet
Additional Skills & Qualifications
EDUCATION AND EXPERIENCE:
High school diploma or equivalent
Minimum 1 year in telecommunications or equivalent technical training
Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
Soft Skills:
Go Getter
Ability to learn quickly
Great soft skills - Customer facing
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job