Call Center Supervisor
Salary undisclosed
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Department: Receptionists
Location: Austin, Texas
Compensation: $57,000 - $63,000 / year
Help the People Who Care for Pets
At Innovetive Petcare, we’re on a mission: to support the dedicated people who care for pets—veterinary professionals, customer service reps, and behind-the-scenes team members who make a difference every day. Our core values—respect, collaboration, fun, growth, and an entrepreneurial spirit—aren’t just words. They guide everything we do.
We’re looking for a Call Center Supervisor who thrives on leading people, delivering exceptional service, and helping veterinary teams shine. If you’re passionate about team performance, customer care, and making a real impact, we want to hear from you.
What You'll Do
Team Leadership & Accountability
- Lead, coach, and inspire a remote team of call center agents.
- Drive performance by monitoring KPIs and call center procedures.
- Promote team accountability and handle performance conversations constructively.
- Foster a high-performance, goal-oriented environment.
- Ensure exceptional service across phone, chat, and email channels.
- Handle escalated calls with professionalism and empathy
- Monitor interactions and provide timely coaching for agent development.
- Drive continuous improvement in customer experience.
- Analyze service trends and recommend actionable solutions.
- Leverage tools and data to support decision-making and performance tracking.
- Collaborate across departments to resolve client-impacting issues.
- Promote a service-first mindset that supports long-term client satisfaction
- Train and empower agents to confidently meet client expectations.
- Model respectful, effective communication and relationship building.
- Adapt to call volume fluctuations and procedural changes with ease.
- Support agents during peak periods and change initiatives.
- Encourage a flexible, solution-focused approach within the team.
- Cultivate a friendly, collaborative, and inclusive team environment.
- Celebrate wins and build connections through team engagement.
- Promote open communication and trust across the team.
- 2+ years of call center experience (veterinary industry preferred).
- 2+ years of leadership experience in a team environment
- Data-driven approach to leadership with a strong understanding of KPIs and performance metrics.
- Excellent communication, coaching, and problem-solving skills.
- Proficiency in call center platforms, CRMs, and workforce management tools.
- Strong organizational skills and ability to thrive in a fast-paced setting.
- Be part of a company that supports veterinary teams and enhances animal care.
- Join a workplace that values growth, recognition, and collaboration.
- Enjoy a remote work environment with a team that celebrates wins and supports one another.
Apply today to help us support the people who care for pets—and grow your leadership career in a mission-driven organization.
Department: Receptionists
Location: Austin, Texas
Compensation: $57,000 - $63,000 / year
Help the People Who Care for Pets
At Innovetive Petcare, we’re on a mission: to support the dedicated people who care for pets—veterinary professionals, customer service reps, and behind-the-scenes team members who make a difference every day. Our core values—respect, collaboration, fun, growth, and an entrepreneurial spirit—aren’t just words. They guide everything we do.
We’re looking for a Call Center Supervisor who thrives on leading people, delivering exceptional service, and helping veterinary teams shine. If you’re passionate about team performance, customer care, and making a real impact, we want to hear from you.
What You'll Do
Team Leadership & Accountability
- Lead, coach, and inspire a remote team of call center agents.
- Drive performance by monitoring KPIs and call center procedures.
- Promote team accountability and handle performance conversations constructively.
- Foster a high-performance, goal-oriented environment.
- Ensure exceptional service across phone, chat, and email channels.
- Handle escalated calls with professionalism and empathy
- Monitor interactions and provide timely coaching for agent development.
- Drive continuous improvement in customer experience.
- Analyze service trends and recommend actionable solutions.
- Leverage tools and data to support decision-making and performance tracking.
- Collaborate across departments to resolve client-impacting issues.
- Promote a service-first mindset that supports long-term client satisfaction
- Train and empower agents to confidently meet client expectations.
- Model respectful, effective communication and relationship building.
- Adapt to call volume fluctuations and procedural changes with ease.
- Support agents during peak periods and change initiatives.
- Encourage a flexible, solution-focused approach within the team.
- Cultivate a friendly, collaborative, and inclusive team environment.
- Celebrate wins and build connections through team engagement.
- Promote open communication and trust across the team.
- 2+ years of call center experience (veterinary industry preferred).
- 2+ years of leadership experience in a team environment
- Data-driven approach to leadership with a strong understanding of KPIs and performance metrics.
- Excellent communication, coaching, and problem-solving skills.
- Proficiency in call center platforms, CRMs, and workforce management tools.
- Strong organizational skills and ability to thrive in a fast-paced setting.
- Be part of a company that supports veterinary teams and enhances animal care.
- Join a workplace that values growth, recognition, and collaboration.
- Enjoy a remote work environment with a team that celebrates wins and supports one another.
Apply today to help us support the people who care for pets—and grow your leadership career in a mission-driven organization.