Manager, Sales Training
Salary undisclosed
Checking job availability...
Original
Simplified
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Manager of Sales Training supports the development of American Airlines' Sales organization by designing and coordinating training programs for account management teams. This role facilitates trainings to equip account managers with the skills, tools, and knowledge needed to drive revenue growth, enhance client engagement, and improve productivity. Partnering closely with sales leadership, the manager assesses training needs, develops tailored learning solutions, and continuously evolves training programs to align with business priorities.
What You'll Do
Minimum Qualifications – Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Manager of Sales Training supports the development of American Airlines' Sales organization by designing and coordinating training programs for account management teams. This role facilitates trainings to equip account managers with the skills, tools, and knowledge needed to drive revenue growth, enhance client engagement, and improve productivity. Partnering closely with sales leadership, the manager assesses training needs, develops tailored learning solutions, and continuously evolves training programs to align with business priorities.
What You'll Do
- Develops and facilitates training programs focused on account manager success, including product knowledge, account development, client engagement best practices, and sales tools and processes
- Oversees and enhances the onboarding experience for new sales team members to ensure a smooth transition and early success
- Works closely with sales leadership and cross-functional teams to assess skill gaps, adapt training initiatives, and ensure alignment with evolving business goals and market dynamics
- Monitors the impact of training programs by collecting feedback, working with Sales Performance and Analytics team to monitor KPIs, and refining content to enhance impact
- Serves as the key point of contact for the Sales organization, providing guidance on training and development opportunities
- Maintains and organizes training asset repository, ensuring materials are up-to-date and easily accessible
- Maintains up-to-date knowledge of industry trends, competitive insights, and best practices to continuously evolve training programs
Minimum Qualifications – Education & Prior Job Experience
- Bachelor’s degree in Business Administration, Marketing, Communication, Human Resources, or a related field
- 5+ years of experience in sales, sales training, or sales enablement with at least 2-3 years in a managerial or leadership role
- Proven track record of designing and implementing successful sales training programs that drive sales performance
- Experience working across multiple sales teams or regions and dealing with different sales processes and product/ service offerings
- Experience with training delivery using various learning platforms
- Demonstrates strong understanding of airlines / travel industry dynamics, including sales processes, account management strategies, and performance metrics
- Proven experience in designing, implementing, and managing training initiatives in a structured, results-oriented approach
- Ability to develop impactful, up-to-date training content that drive account management success and align with business objectives
- Possesses excellent facilitation and presentation skills, with the ability to engage large groups and diverse audiences
- Strong interpersonal skills, including empathy and approachability, fostering a supportive and collaborative learning environment.
- Excellent communicator with the ability to tailor messaging for all levels of the organization
- Proven ability to work cross-functionally in a large enterprise, building strong relationships and collaborating with diverse teams to drive impact
- Demonstrates the highest level of ethics and integrity
- Believes in and promotes the American Airlines five leadership attributes:
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Manager of Sales Training supports the development of American Airlines' Sales organization by designing and coordinating training programs for account management teams. This role facilitates trainings to equip account managers with the skills, tools, and knowledge needed to drive revenue growth, enhance client engagement, and improve productivity. Partnering closely with sales leadership, the manager assesses training needs, develops tailored learning solutions, and continuously evolves training programs to align with business priorities.
What You'll Do
Minimum Qualifications – Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Manager of Sales Training supports the development of American Airlines' Sales organization by designing and coordinating training programs for account management teams. This role facilitates trainings to equip account managers with the skills, tools, and knowledge needed to drive revenue growth, enhance client engagement, and improve productivity. Partnering closely with sales leadership, the manager assesses training needs, develops tailored learning solutions, and continuously evolves training programs to align with business priorities.
What You'll Do
- Develops and facilitates training programs focused on account manager success, including product knowledge, account development, client engagement best practices, and sales tools and processes
- Oversees and enhances the onboarding experience for new sales team members to ensure a smooth transition and early success
- Works closely with sales leadership and cross-functional teams to assess skill gaps, adapt training initiatives, and ensure alignment with evolving business goals and market dynamics
- Monitors the impact of training programs by collecting feedback, working with Sales Performance and Analytics team to monitor KPIs, and refining content to enhance impact
- Serves as the key point of contact for the Sales organization, providing guidance on training and development opportunities
- Maintains and organizes training asset repository, ensuring materials are up-to-date and easily accessible
- Maintains up-to-date knowledge of industry trends, competitive insights, and best practices to continuously evolve training programs
Minimum Qualifications – Education & Prior Job Experience
- Bachelor’s degree in Business Administration, Marketing, Communication, Human Resources, or a related field
- 5+ years of experience in sales, sales training, or sales enablement with at least 2-3 years in a managerial or leadership role
- Proven track record of designing and implementing successful sales training programs that drive sales performance
- Experience working across multiple sales teams or regions and dealing with different sales processes and product/ service offerings
- Experience with training delivery using various learning platforms
- Demonstrates strong understanding of airlines / travel industry dynamics, including sales processes, account management strategies, and performance metrics
- Proven experience in designing, implementing, and managing training initiatives in a structured, results-oriented approach
- Ability to develop impactful, up-to-date training content that drive account management success and align with business objectives
- Possesses excellent facilitation and presentation skills, with the ability to engage large groups and diverse audiences
- Strong interpersonal skills, including empathy and approachability, fostering a supportive and collaborative learning environment.
- Excellent communicator with the ability to tailor messaging for all levels of the organization
- Proven ability to work cross-functionally in a large enterprise, building strong relationships and collaborating with diverse teams to drive impact
- Demonstrates the highest level of ethics and integrity
- Believes in and promotes the American Airlines five leadership attributes:
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.