Technical Support Specialist

POSITION IS ON SITE!

Salary offers are based on a variety of factors including qualifications and experience. Salary range is from $25.00 - $29.00

Who We Are

Snap-on continually strives to be an employer of choice and offers a GREAT PLACE TO WORK. City of Industry’s average seniority is 15 years!

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

WORKING WITH SNAP-ON HAS BENEFITS!

• Medical, dental, and vision may start one month from date of hire.
• Vacation - start earning at an annual 2-week rate from day one.
• Ten (10) paid holidays + up to 2 additional floating holidays per calendar year.
• Up to six (6) paid sick days per year.
• For hourly & non-exempt associates, vacation, floating holidays, and holidays are included in the calculation of overtime.
• Bonus or incentives depending on position and level.
• Basic life, basic accidental death, and dismemberment coverage.
• Employee Stock Purchase Plan – annual optional enrollment period.
• 401(k) Plan with matching employer contributions (50% on the first 6%)
• Short term and long-term disability.
• Snap-on offers a 50% discount for tools and merchandise.
• Discounts for other various services and items such as phone services, computers, travel, auto rentals and more.
• Employee Assistance Program that includes Mental Health Counseling, Life Coaching and Legal/Financial Resources for employees and immediate family members.
• Other health education programs include smoking cessation, and seasonal flu shots.
• Education Assistance for qualified associates at $5,250/annually
• Market competitive compensation with rewards for high performance and special skills
  
  

Overview

The position maintains the computer and communication networks of the organization within a manufacturing plant environment by providing technical support and ensuring systems run smoothly. Provide technical support to users efficiently and accurately. As the front line of support, will resolve technical issues, and minimize escalation need.

• Support to end users for computer applications, system, device, access, and hardware issues.
• Evaluate user needs, define technical problems, and work with various departments/staff to determine solutions.
• Install, configure, troubleshoot, repair and update computer systems, hardware, and computer peripherals.
• Implement and assist in the roll out of new applications, software, and/or operating systems.
• Perform system and user setups for new hires.
• Performs required server backups.
• Create, maintain, and support various databases in support of operations, finance, engineering, etc.
  
  

What You Bring To The Team

• High school diploma and associate degree, technical school or minimum 1 year experience in technical support or equivalent combination of education and experience.; field service, helpdesk, or desktop support areas doing similar work as duties outlined above strongly preferred. IT support experience in a Manufacturing environment preferred.
• Must be fluent in English; read, write, and speak. Ability to write procedures, routine reports, and correspondence. Ability to speak effectively with vendors, associates, and various organizational levels.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists and recommend and implement a resolution. Problem solving, decision making and analyzing information are key. Attention to detail is a must.
• Software: Strong working knowledge and expertise in MS Access, Excel, Word, W10 & W11, Windows Server and SQL Server.

POSITION IS ON SITE!

Salary offers are based on a variety of factors including qualifications and experience. Salary range is from $25.00 - $29.00

Who We Are

Snap-on continually strives to be an employer of choice and offers a GREAT PLACE TO WORK. City of Industry’s average seniority is 15 years!

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

WORKING WITH SNAP-ON HAS BENEFITS!

• Medical, dental, and vision may start one month from date of hire.
• Vacation - start earning at an annual 2-week rate from day one.
• Ten (10) paid holidays + up to 2 additional floating holidays per calendar year.
• Up to six (6) paid sick days per year.
• For hourly & non-exempt associates, vacation, floating holidays, and holidays are included in the calculation of overtime.
• Bonus or incentives depending on position and level.
• Basic life, basic accidental death, and dismemberment coverage.
• Employee Stock Purchase Plan – annual optional enrollment period.
• 401(k) Plan with matching employer contributions (50% on the first 6%)
• Short term and long-term disability.
• Snap-on offers a 50% discount for tools and merchandise.
• Discounts for other various services and items such as phone services, computers, travel, auto rentals and more.
• Employee Assistance Program that includes Mental Health Counseling, Life Coaching and Legal/Financial Resources for employees and immediate family members.
• Other health education programs include smoking cessation, and seasonal flu shots.
• Education Assistance for qualified associates at $5,250/annually
• Market competitive compensation with rewards for high performance and special skills
  
  

Overview

The position maintains the computer and communication networks of the organization within a manufacturing plant environment by providing technical support and ensuring systems run smoothly. Provide technical support to users efficiently and accurately. As the front line of support, will resolve technical issues, and minimize escalation need.

• Support to end users for computer applications, system, device, access, and hardware issues.
• Evaluate user needs, define technical problems, and work with various departments/staff to determine solutions.
• Install, configure, troubleshoot, repair and update computer systems, hardware, and computer peripherals.
• Implement and assist in the roll out of new applications, software, and/or operating systems.
• Perform system and user setups for new hires.
• Performs required server backups.
• Create, maintain, and support various databases in support of operations, finance, engineering, etc.
  
  

What You Bring To The Team

• High school diploma and associate degree, technical school or minimum 1 year experience in technical support or equivalent combination of education and experience.; field service, helpdesk, or desktop support areas doing similar work as duties outlined above strongly preferred. IT support experience in a Manufacturing environment preferred.
• Must be fluent in English; read, write, and speak. Ability to write procedures, routine reports, and correspondence. Ability to speak effectively with vendors, associates, and various organizational levels.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists and recommend and implement a resolution. Problem solving, decision making and analyzing information are key. Attention to detail is a must.
• Software: Strong working knowledge and expertise in MS Access, Excel, Word, W10 & W11, Windows Server and SQL Server.