IT Specialist (Helpdesk / Contract to Hire)
Odesus is a premier IT consulting company specializing in project staff augmentation. For over 20 years, Odesus has been the go-to company providing top quality IT consultants.
Our client in San Jose, CA is actively seeking an IT Specialist to join their team!
The role is contract to hire and will also require 5 days a week, onsite in the office. ***Candidates must be local and be able to work on a W2 basis.***
Ideal candidates will be someone who has 5-7 years of experience in providing helpdesk level support and be proactive with onboarding / provisioning new employees and scheduling / upgrading existing users.
IT Specialist
- Support users in PC, Mac and a 100% SaaS environment
- Provision, deploy, and troubleshoot end-user equipment (laptops, desktops, mobile devices, peripherals), following and updating existing documentation as needed
- Schedule and perform upgrades for existing employees every 36 months
- Support non-managed computers from our lab environments, R&D environments and software development environments as needed for systems resets and basic GPU configurations
- Perform initial device setup and configuration, ensuring users have access to required systems.
- Handle basic troubleshooting for hardware, connectivity (Wi-Fi, Cloudflare WARP, Okta Fastpass), printing, and peripheral devices.
- Serve as the first point of contact for low-complexity software issues (e.g., Microsoft Office, Zoom, WARP, Okta Fastpass).
- Track all work and tickets through the ticketing system with clear documentation.
- Answer inbound support tickets, triage and route to escalated resources as needed.
- Maintain knowledge base articles for standard troubleshooting and provisioning tasks.
- Organize and maintain inventory cage and other onsite IT assets (Zoom rooms, printers, IDF/MDF closet) at the direction of senior engineering staff, as needed.
For more information and immediate consideration, apply today!
Odesus is a premier IT consulting company specializing in project staff augmentation. For over 20 years, Odesus has been the go-to company providing top quality IT consultants.
Our client in San Jose, CA is actively seeking an IT Specialist to join their team!
The role is contract to hire and will also require 5 days a week, onsite in the office. ***Candidates must be local and be able to work on a W2 basis.***
Ideal candidates will be someone who has 5-7 years of experience in providing helpdesk level support and be proactive with onboarding / provisioning new employees and scheduling / upgrading existing users.
IT Specialist
- Support users in PC, Mac and a 100% SaaS environment
- Provision, deploy, and troubleshoot end-user equipment (laptops, desktops, mobile devices, peripherals), following and updating existing documentation as needed
- Schedule and perform upgrades for existing employees every 36 months
- Support non-managed computers from our lab environments, R&D environments and software development environments as needed for systems resets and basic GPU configurations
- Perform initial device setup and configuration, ensuring users have access to required systems.
- Handle basic troubleshooting for hardware, connectivity (Wi-Fi, Cloudflare WARP, Okta Fastpass), printing, and peripheral devices.
- Serve as the first point of contact for low-complexity software issues (e.g., Microsoft Office, Zoom, WARP, Okta Fastpass).
- Track all work and tickets through the ticketing system with clear documentation.
- Answer inbound support tickets, triage and route to escalated resources as needed.
- Maintain knowledge base articles for standard troubleshooting and provisioning tasks.
- Organize and maintain inventory cage and other onsite IT assets (Zoom rooms, printers, IDF/MDF closet) at the direction of senior engineering staff, as needed.
For more information and immediate consideration, apply today!