HIT - Epic Help Desk Technician
Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
location: Rancho Cordova, California
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
qualifications:
Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
skills: Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, spec
Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
location: Rancho Cordova, California
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
qualifications:
Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
skills: Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025
Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.
Support will be most specifically using the AMBULATORY module.
You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support, there will be no building or configurations.
Duties:
- Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
- Performs highest tier of technical support.
- Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
- Serves as staff expert on technical troubleshooting for the most difficult customer problems.
- Provides guidance to customers on IT policy and procedures.
- Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
- Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
- Assist in the maintaining of knowledge articles utilized by the TOC
- Follow up with customers to ensure complete resolution of issues
- Redirect unresolved issues to the next level of support personnel
- Identify, evaluate, and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
- Train customers as necessary
- Manage Incidents and Service Request via IT Service Management Toolset working priorities.
- Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, spec